Customer Experience Expert

1 month ago

Rosebery, Australia O'Brien Glass Industries Limited Full time

If you are looking for a long-term career path with a reputable employer who is 100 years old in 2024, then, look no further

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Rosebery Service Centre are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running
- **
Days**:Monday - Thursday
- **Hours**:9.00am - 5.00pm
- Must be able to work some Saturdays if required
- $28.64ph
- Auto knowledge highly regarded

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Issue invoices and raise job authorities as required
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- ** MUST** have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.

  • Customer Service Team Leader

    3 weeks ago

    Rosebery, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have a Crakin’ opportunity for you. **The Role** Our Rosebery AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer...

  • Client Experience Manager

    6 days ago

    Rosebery, Australia Jivaro Full time

    Work for one of the world's leading brands in Luxury Beauty - Develop & implement innovative strategies, to elevate the customer experience - Up to $130,000 + Super, plus generous employee discounts & product allowances Joining a global Luxury Leader, in this newly created Client Experience Manager role, implementing Loyalty initiatives to elevate customer...

  • Client Experience Manager

    3 weeks ago

    Rosebery, Australia Jivaro Full time

    Work for one of the world's leading brands in Luxury Beauty Develop & implement innovative strategies, to elevate the customer experience Up to $130,000 + Super, plus generous employee discounts & product allowancesJoining a global Luxury Leader, in this newly created Client Experience Manager role, implementing Loyalty initiatives to elevate customer...

  • Customer Service Team Leader

    2 weeks ago

    Rosebery, Australia O'Brien Glass Industries Limited Full time

    Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have a Crakin' opportunity for you.The RoleOur Rosebery AutoGlass Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service...

  • Customer Service

    2 weeks ago

    Rosebery, Australia Cox Purtell Staffing Services Full time

    Contract Type:Full TimeLocation:Rosebery - New South WalesIndustry:Manufacturing, Transport & LogisticsContact Name:Sophie KellyContact Phone:Date Published:07-Mar-2024Customer Service & Logistics CoordinatorUp to $80k + SuperROSEBERY - 2018Free parkingFull-time | Office basedCox Purtell is currently working with a leading packaging company - with over 40...

  • Customer Service Officer

    3 weeks ago

    Rosebery, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Full Time **Location**: Rosebery - New South Wales **Industry**: Call Centre & Customer Service **Contact Name**: Sophie Kelly **Contact Phone**: 0292203400 **Date Published**: 23-Feb-2024 Customer Service Consultant $75k + Super ROSEBERY - 2018 Free parking Full-time | Office based Cox Purtell is currently working with a leading...

  • Customer Service Officer

    2 weeks ago

    Rosebery, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Full Time **Location**: Rosebery - New South Wales **Industry**: Call Centre & Customer Service **Contact Name**: Amy Colton **Contact Phone**: 0292203400 **Date Published**: 29-Apr-2024 Customer Service Officer $70-75k +Super ROSEBERY - 2018 Free parking Full-time | Hybrid (4 days in-office) Cox Purtell is currently partnering with...

  • Customer Service Manager

    4 weeks ago

    Rosebery, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Full Time **Location**: Rosebery - New South Wales **Industry**: Manufacturing, Transport & Logistics **Contact Name**: Sophie Kelly **Contact Phone**: 0292203400 **Date Published**: 21-Mar-2024 Customer Service Manager - B2B $120k - $130k + Super ROSEBERY - 2018 Free parking Full-time | Hybrid Cox Purtell is currently partnering...

  • Customer Service Officer

    3 weeks ago

    Rosebery, Australia Cox Purtell Staffing Services Full time

    Contract Type:Full TimeLocation:Rosebery - New South WalesIndustry:Call Centre & Customer ServiceContact Name:Amy ColtonContact Phone:Date Published:29-Apr-2024Customer Service Officer$70-75k +SuperROSEBERY - 2018Free parkingFull-time | Hybrid (4 days in-office)Cox Purtell is currently partnering with a well-established international business, specialising...

  • Customer Service 2ic

    3 weeks ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.We are currently on the hunt for an experienced Customer Service Manager to join the White Fox fam.Meet...

  • Customer Service Representative

    4 weeks ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. We are currently on the hunt for a Full Time Customer Service Representative who has exceptional...

  • Customer Service Manager

    1 week ago

    Rosebery, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Full Time **Location**: Rosebery - New South Wales **Industry**: Call Centre & Customer Service **Contact Name**: Lizzie Ritchie **Contact Phone**: **Date Published**: 07-Mar-2024 Customer Service & Operations Manager $100,000 - $120,000 + Super Rosebery, Sydney Location. Free Parking on site Permanent - full-time role Cox Purtell is...

  • Customer Service Representative

    2 weeks ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.Due to rapid growth and expansion we have an exciting opportunity for a Customer Service Representative...

  • Customer Service Representative

    4 weeks ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. We are currently on the hunt for a Full Time Customer Service Representative who has exceptional...

  • Customer Service Representative

    3 weeks ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.We are currently on the hunt for a Full Time Customer Service Representative who has exceptional...

  • Customer Service Representative

    3 weeks ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.We are currently on the hunt for a Full Time Customer Service Representative who has exceptional...

  • Barista/customer Service

    3 weeks ago

    Rosebery, Australia Luxe Rosebery Full time

    Luxe Rosebery are looking for a barista to come join our team. As a member of our team there will be early mornings and weekend work but no nights! We are currently open 7am - 3pm and doing about 60kg of coffee per week with a great team in place. Unfortunately for us, one of them is off to join the accounting world. If you relish a fast-paced environment,...

  • Receptionist & Customer Service

    4 weeks ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. Due to rapid growth and expansion we have an exciting opportunity for a Receptionist to join our...

  • Customer Service

    1 week ago

    Rosebery, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Full Time **Location**: Rosebery - New South Wales **Industry**: Manufacturing, Transport & Logistics **Contact Name**: Sophie Kelly **Contact Phone**: 0292203400 **Date Published**: 07-Mar-2024 Customer Service & Logistics Coordinator Up to $80k + Super ROSEBERY - 2018 Free parking Full-time | Office based Cox Purtell is currently...

  • Customer Service 2ic

    4 weeks ago

    Rosebery, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by babes and celebs worldwide. Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere. We are currently on the hunt for an experienced Customer Service Manager to join the White Fox...