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Customer Service Officer
3 weeks ago
Contract Type:
Full Time
Location:
Rosebery - New South Wales
Industry:
Call Centre & Customer Service
Contact Name:
Amy Colton
Contact Phone:
Date Published:
29-Apr-2024
Customer Service Officer
$70-75k +Super
ROSEBERY - 2018
Free parking
Full-time | Hybrid (4 days in-office)
Cox Purtell is currently partnering with a well-established international business, specialising in B2B packaging supply to the FMCG market (with over 40 years in the industry), who are seeking a dedicated and customer-focused individual to join their Customer Service & Supply Chain team.
This is a brilliant opportunity for an experienced sales admin/logistics professional with excellent communication/customer service skills, to progress their career in a collaborative and supportive team.
Key responsibilities include:
Servicing customers by quoting, entering, processing orders and resolving any order or account issues.
Interact with external customers, to provide and process information in response to inquiries, concerns, and requests about customer orders and accounts.
Updating on shipments, dates, delivery slots etc.Process purchase orders and consignment stock transfers
Manage production orders
Update various reports including account opening status, sales report, open orders, delivery status, inventory levels etc.
Processing all orders in SAP and liaise with logistics to ensure timely delivery of goods.
Monitoring stock levels and regional ordering of stock.
Maintains customer and material database in SAP.
Skills/experience required:
Minimum - 5 years experience in a sales admin/logistics coordinator role.
FMCG/Consumer Goods background is preferred.
Highly skilled in customer service/account management.
Excellent verbal and written communication skills.
Must have extensive experience of using SAP and Microsoft Excel.
Ability to multi-task, prioritise, and manage time effectively.
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