Customer Service Officer

3 weeks ago

Rosebery, Australia Cox Purtell Staffing Services Full time

**Contract Type**:
Full Time

**Location**:
Rosebery - New South Wales

**Industry**:
Call Centre & Customer Service

**Contact Name**:
Sophie Kelly

**Contact Phone**:
0292203400

**Date Published**:
23-Feb-2024

Customer Service Consultant
$75k + Super
ROSEBERY - 2018
Free parking
Full-time | Office based

Cox Purtell is currently working with a leading packaging company - with over 40 years in the industry, who are seeking a dedicated and customer-focused individual to join their team as a Customer Service Consultant. As a family-owned company, they place a strong emphasis on their people.

**Role Overview**:
Play a pivotal role in providing exceptional customer service (B2B), processing stock requests, and resolving customer queries. This position also involves some office administration and ad-hoc office management duties.

**Key Responsibilities**:

- Answer phone calls promptly and professionally addressing customer enquiries (low volume).
- Process orders accurately (quoting, entering, processing, sending documentation) - day to day operations.
- Process all incoming purchase orders.
- Courier freight tracking and customer follow up.
- Excellent verbal and written communication is key - regularly liaise with suppliers, customers and interna teams.
- Perform general administration duties and maintain records for customer service activities in SAP.
- Liaise with logistics and supply chain teams to manage stock requirements.

**Skills & Experience**:

- Extensive customer service experience, preferably in a sales environment.
- Industry-specific experience is required - FMCG/Consumer goods/Packaging
- Excellent oral and written communication skills.
- High EQ - must be a people-person
- Strong attention to detail.
- Ability to multitask and manage time effectively.

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