Client Experience Manager
3 weeks ago
- Develop & implement innovative strategies, to elevate the customer experience
- Up to $130,000 + Super, plus generous employee discounts & product allowances
Joining a global Luxury Leader, in this newly created Client Experience Manager role, implementing Loyalty initiatives to elevate customer engagement and retention, with a focus on customer retention across the ANZ market.
The Role:
You will be responsible for developing and executing a very targeted and personalised customer experience, to drive new customer acquisition, as well as focusing on luxury clientelling experiences & customer retention and loyalty.
You will be focused on identifying and nurturing new customer relationships, building brand engagement, and executing both PR & CRM campaigns, with an analytical approach and the ability to present suggestions to senior leadership to deliver strong omni-channel campaigns.
Essential Skills & Responsibilities:
- Extensive experience within Global Luxury Retail, with a background in CRM, PR & Client Advisory or Sales
- Strong customer centricity, with great abilities to build and develop key VIP relationships
- Demonstrated experience with developing & executing events to further drive customer relationships
- Highly analytical, but equally creative approach, to identify trends and new opportunities
- A genuine passion for customer engagement and working to enhance the omnichannel customer journey
- Verbal and written Mandarin or Cantonese language skills would be incredibly highly regarded
- Experience working within a Global Team and managing key stakeholder relationships in other regions, would be very advantageous
The Benefits:
- Joining one of the most celebrated and recognised Luxury Beauty brands in the world
- Up to $130,000 + Superannuation, plus employee discounts, plus product allowances
- Stunning Inner City Offices, with hybrid WFH flexibility
- Working directly alongside the C-Suite team in a highly crossfunctional role
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