Customer Service Manager

3 weeks ago

Rosebery, Australia Cox Purtell Staffing Services Full time

**Contract Type**:
Full Time

**Location**:
Rosebery - New South Wales

**Industry**:
Manufacturing, Transport & Logistics

**Contact Name**:
Sophie Kelly

**Contact Phone**:
0292203400

**Date Published**:
21-Mar-2024

Customer Service Manager - B2B
$120k - $130k + Super
ROSEBERY - 2018
Free parking
Full-time | Hybrid

Cox Purtell is currently partnering with a well-established international business, specialising in B2B packaging supply to the FMCG market (with over 40 years in the industry), who are seeking a dedicated and customer-focused individual to lead their Customer Service & Supply Chain team. As a family-owned company, they place a strong emphasis on their people.

Responsible for managing a small team across both supply chain and customer service, you’ll play a pivotal role in ensuring exceptional client experience, whilst maintaining efficiencies across the team and business. You will be a hands-on leader who is happy to jump into administrative tasks and work with customers alongside your team when required.

This role offers excellent opportunities for growth, with a potential succession plan to Operations Manager - taking accountability for wider business functions.

**Key Responsibilities**:
Develop relationships with key clients and stakeholders being the main point of contact for the customer services team.
Manage and delegate workflow throughout the team.
Ensure client experience is outstanding.
Manage and delegate import documentation as well as local freight delivery processes.
Day-to-day people management of the customer service team - including training and development.
Ad-hoc process improvement projects within the department.
Operational admin to support the wider business.
Contributing to management meetings.
Reporting metrics back to management.

**Skills & Experience**:
Must have managed a team in a product-focussed customer service setting before.
Previous experience in a corporate B2B people management role is essential.
Experience in the logistics sector would be preferred.
Prior experience or exposure to operational functions within an organisation would be advantageous.
High EQ
Excellent usability with Microsoft Office and SAP or a similar ERP
Strong verbal and written communication skills
Full working rights in Australia as this is a Permanent position.
Must be comfortable to travel to and work in Rosebery, NSW (2018).

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