Client Experience Manager

6 days ago


Rosebery, Australia Jivaro Full time

Work for one of the world's leading brands in Luxury Beauty
- Develop & implement innovative strategies, to elevate the customer experience
- Up to $130,000 + Super, plus generous employee discounts & product allowances

Joining a global Luxury Leader, in this newly created Client Experience Manager role, implementing Loyalty initiatives to elevate customer engagement and retention, with a focus on customer retention across the ANZ market.

**The Role**:
You will be responsible for developing and executing a very targeted and personalised customer experience, to drive new customer acquisition, as well as focusing on luxury clientelling experiences & customer retention and loyalty.
You will be focused on identifying and nurturing new customer relationships, building brand engagement, and executing both PR & CRM campaigns, with an analytical approach and the ability to present suggestions to senior leadership to deliver strong omni-channel campaigns.

**Essential Skills & Responsibilities**:

- Extensive experience within Global Luxury Retail, with a background in CRM, PR & Client Advisory or Sales
- Strong customer centricity, with great abilities to build and develop key VIP relationships
- Demonstrated experience with developing & executing events to further drive customer relationships
- Highly analytical, but equally creative approach, to identify trends and new opportunities
- A genuine passion for customer engagement and working to enhance the omni-channel customer journey
- Verbal and written Mandarin or Cantonese language skills would be incredibly highly regarded
- Experience working within a Global Team and managing key stakeholder relationships in other regions, would be very advantageous

**The Benefits**:

- Joining one of the most celebrated and recognised Luxury Beauty brands in the world
- Up to $130,000 + Superannuation, plus employee discounts, plus product allowances
- Stunning Inner City Offices, with hybrid WFH flexibility
- Working directly alongside the C-Suite team in a highly cross-functional role



  • Rosebery, Australia Jivaro Full time

    Work for one of the world's leading brands in Luxury Beauty Develop & implement innovative strategies, to elevate the customer experience Up to $130,000 + Super, plus generous employee discounts & product allowancesJoining a global Luxury Leader, in this newly created Client Experience Manager role, implementing Loyalty initiatives to elevate customer...

  • Client Advisors

    7 hours ago


    Rosebery, Australia Scanlan Theodore Full time

    **About us**: Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company. An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations...

  • Client Advisors

    2 weeks ago


    Rosebery, Australia Scanlan Theodore Full time

    About us:Scanlan Theodore is continuously in search of passionate, dynamic and inspiring leaders who strive to be value-driven and support core strategies for the development, growth and shared vision for the company.An industry leader, Scanlan Theodore continues to utilise superior fabrics and artisan techniques, moulding these timeless foundations with a...


  • Rosebery, Australia Scanlan Theodore Full time

    Scanlan Theodore are seeking empowered and dedicated individuals who are passionate about providing an elevated one-on-one client experience.We will be facilitating a group interview seeking casual and full-time Client Advisors for our upcoming Rosebery Archive Boutique.As a Client Advisor, you will provide our clients with an exceptional experience,...


  • Rosebery, Australia O'Brien Glass Industries Limited Full time

    If you are looking for a long-term career path with a reputable employer who is 100 years old in 2024, then, look no further! Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Rosebery Service Centre are looking for an experienced Customer Service Expert with Administraion experience to start ASAP...


  • Rosebery, Australia Scanlan Theodore Full time

    Scanlan Theodore are seeking empowered and dedicated individuals who are passionate about providing an elevated one-on-one client experience. We will be facilitating a group interview seeking casual and full-time Client Advisors for our upcoming Rosebery Archive Boutique. As a Client Advisor, you will provide our clients with an exceptional experience,...


  • Rosebery, Australia Gough Recruitment Full time

    **No weekend work, Monday - Friday only!**: - **City Fringe**: - **MUST HAVE BMC EXPERIENCE**: - **Parking included!** **The Client** Our client is seeking a Residential Building Manager to join their highly committed team that provides high customer service to their clients. The key focus of this position is to provide proactive building management,...


  • Rosebery, Australia Viktoria & Woods Full time

    **Introduction**: At Viktoria & Woods we believe in fostering a creative and collaborative culture. Our team has a strong fashion and styling focus. They love connecting and engaging with customers to build authentic relationships. We have a supportive team and working environment and are dedicated to creating a memorable and lasting customer and brand...


  • Rosebery, Australia La Prairie Group Full time

    **Role Purpose / Mission**: The role of the Education Manager is to drive and implement market’s annual training plan. Educate Beauty Advisor (BA), Beauty Therapist (BT), and all La Prairie staff to ensure a thorough understanding of brand, products, science, sales and service. Lead training KPI’s to drive retail strategy. Acts as Brand Ambassador to...


  • Rosebery, Australia Viktoria & Woods Full time

    Introduction:At Viktoria & Woods we believe in fostering a creative and collaborative culture. Our team has a strong fashion and styling focus. They love connecting and engaging with customers to build authentic relationships.We have a supportive team and working environment and are dedicated to creating a memorable and lasting customer and brand experience...


  • Rosebery, Australia Gough Recruitment Full time

    No weekend work, Monday - Friday only:- City Fringe:- MUST HAVE BMC EXPERIENCE:- Parking includedThe ClientOur client is seeking a Residential Building Manager to join their highly committed team that provides high customer service to their clients. The key focus of this position is to provide proactive building management, support, and contractor...


  • Rosebery, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Full Time **Location**: Rosebery - New South Wales **Industry**: Manufacturing, Transport & Logistics **Contact Name**: Sophie Kelly **Contact Phone**: 0292203400 **Date Published**: 21-Mar-2024 Customer Service Manager - B2B $120k - $130k + Super ROSEBERY - 2018 Free parking Full-time | Hybrid Cox Purtell is currently partnering...

  • Ecommerce Manager

    2 weeks ago


    Rosebery, Australia TSHR Full time

    Ecommerce Manager***About the ClientFrom humble beginnings selling designs in local Sydney markets, our client has since grown to become a beloved luxury brand worldwide, featured in a plethora of prestigious accounts. This chic women's apparel brand is most renowned for everyday feminine silhouettes and unique glamour embodying the modern Australian...


  • Rosebery, Australia Cox Purtell Staffing Services Full time

    **Contract Type**: Full Time **Location**: Rosebery - New South Wales **Industry**: Call Centre & Customer Service **Contact Name**: Lizzie Ritchie **Contact Phone**: **Date Published**: 07-Mar-2024 Customer Service & Operations Manager $100,000 - $120,000 + Super Rosebery, Sydney Location. Free Parking on site Permanent - full-time role Cox Purtell is...


  • Rosebery, Australia La Prairie Group Full time

    Role Purpose / Mission:The role of the Education Manager is to drive and implement market's annual training plan. Educate Beauty Advisor (BA), Beauty Therapist (BT), and all La Prairie staff to ensure a thorough understanding of brand, products, science, sales and service. Lead training KPI's to drive retail strategy. Acts as Brand Ambassador to support PR...

  • Ecommerce Manager

    3 weeks ago


    Rosebery, Australia Trak Recruiting Full time

    Contract Type: Permanent Location:Rosebery, New South WalesIndustry: Marketing Salary: Negotiable Reference: BBBH10132_ Contact Name: Cindy Chen Job Published: January 04, :19Ecommerce Manager***About the ClientFrom humble beginnings selling designs in local Sydney markets, our client has since grown to become a beloved luxury brand worldwide, featured in a...

  • Events Manager Anz

    4 weeks ago


    Rosebery, Australia Ingram Micro Full time

    **Description** **We are Ingram Micro** It is no surprise that technology powers the planet. But what might surprise you is that Ingram Micro can reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology,...


  • Rosebery, Australia Supercheap Storage Pty Ltd Full time

    **Primary Objective**: The Corporate Services Manager will work under the direction of the Operations Manager and CEO based out our Brookvale NSW HQ. The CSM’s responsibilities encompass various aspects of Corporate Services portfolio of HR, Client Services, Marketing and Communications, Risk and Quality Management, and IT and Finance. The CSM will deliver...


  • Rosebery, Australia TILE MARKET NSW ta Tile Mega Mart Full time

    Salary $75,000 /yearReports to: Managing DirectorKey tasks and responsibilities include: Data Analysis Analyse Retail Sales for trends, market comparison, targets and budgeting Ad hoc data drills and reporting to Directors Understand and identify problems arising from data and remedy them Maintain daily record of financial data Reporting live data via SQL...


  • Rosebery, Australia Kaizen Global Technologies Pty Ltd Full time

    **IT Service Desk Manager** This permanent opportunity is for our client based in Sydney CBD. **To succeed in this role,** - You will be collaborative and approachable with proven experience managing Level 1-2 IT Support professionals. - You will be the escalation point and will possess the necessary skill to resolve difficult issues. - You will be a...