Claims Specialist

2 months ago

Greater Adelaide SA, Australia Suncorp Group Full time

Suncorp Group is all about being there for our customers in the Moments that Matter. We provide support and understanding for customers in some of their most challenging times, while finding outcomes to get them Back on the Road. This takes a special kind of person, someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. If you are naturally empathetic and find joy and pride in making a genuine difference, this role is for you

This is a permanent, full-time role based in Adelaide.

**What you’ll do**
- Be the primary point of contact for customers who have experienced loss or damage to their caravan, motorhome, or boat
- Ensure our customers are proactively kept informed with accurate and clear information of claim progression and manage expectations
- Effectively manage customer expectations in line with our ‘Best Claims Practice’ philosophy
- Develop a clear understanding through effective listening of each customers claim and circumstance
- Action claims in accordance with customer service expectations and service level agreements
- Effective decision making and problem solving to ensure the best outcome for the customer and the company
- Maintain up to date records regarding all activity on the claim
- Customer and Stakeholder complaint resolution
- Ensure each claim interaction progresses the claim as far as possible towards completion
- Minimising the need for further rework or repeat contact from customers
- Ensure claims are managed in line with the General Insurance Code of Practice guidelines as well as internal processes

**What you’ll bring**
- High level of customer service experience
- Prior claims experience
- Excellent communication skills both written and verbal
- Active listening skills
- High level of attention to detail and ability to prioritise
- Demonstrated decision making ability and critical thinking

Computer literacy and experience navigating multiple systems

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths.
- **Employee discounts - **We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, **Click Here**

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 13 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 22 Nov 2024 AUS Eastern Daylight Time

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