Business Operations Coordinator

3 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Business Operations Coordinator**

**Branch and Division**: DCS Regulatory Schemes, Licencing and Funds

**Location**:Parramatta

**Duration**: Ongoing

**Grade**:Clerk Grade 7/8

**Salary range**:$101,947 - $112,849 per annum + super

**Closing Date**:Monday 27th February 2023 [9:59am]

**About the Role**
This is an exciting opportunity for an individual who is a proactive and motivated to join the Business Optimisation and Quality Team within the Regulatory Schemes Unit of the Licensing and Funds Branch of the Better Regulation Division.

At BRD, we are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

This position will support an operational customer service team within the NSW Biofuels (Secretariat and operations functions,) FuelCheck NSW, ACT and TAS as well as the NSW Rental Bond Board Secretariat.

**Your core responsibilities will include**:

- Support the Secretariat functions for Biofuels and Rental Bond Board.
- Assist the fuel retailers and Industry experts with enquiries related to Biofuels and FuelCheck.
- Identify and analyse best practice to develop and deliver improved service standards and provide recommendations to senior management regarding emerging issues. You will also work closely with the Compliance team and provide specialised support.
- Provide high-level business, administrative and support services to facilitate the efficient delivery of business operations and services to agreed standards.
- Keep up to date with legislation, policies, procedures, and guidelines to provide accurate information and a positive customer experience while ensuring compliance with, legislation, standards and the integrity of the service and quality.
- Prioritise and coordinate workflows in a high-volume work area to meet competing demands with critical deadlines from multiple sources given conflicting priorities and rapidly changing agendas.

**About you**
- To be successful in this role, you will have:

- Sound understanding of quality assurance best practices and standards.
- A growth mindset and a passion for continuous improvement.
- Data base management and reporting
- The ability to exercise independent judgement and work autonomously as required.
- Excellent communication skills.
- Knowledge of regulatory requirements.

**What we need from you**

Salary Grade 7/8, with the base salary for this role starting at $101,947 base plus superannuation.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade XX, with the base salary for this role starting at $101947 base plus superannuation

**Closing Date: Monday 27th February 2023 [9:59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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