Customer Events Officer

7 months ago


Geelong, Australia Geelong Arts Centre Full time

**Introduction**:
About Us

Geelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities.

The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights through performance, holds space for public conversation, supports creative experimentation and content development, and is a venue to connect, meet as a community and share a passion for the arts and creativity. It is the creative heart of Geelong.

Our people are focused on creating a diverse and bold arts community that embraces and values differences. We value the variety of unique experiences, qualities, and characteristics our people possess, and we share and learn from each other. Our highly collaborative and dedicated teams aim to ensure the business is continuously growing, striving for exceptional results for both our internal and external stakeholders. We are always striving to display flexibility and resilience to embrace change.

**Description**:
About the role

Geelong Arts Centre Customer Event Officers are part of our frontline team who deliver a level of service and experience that exceeds customer and visitor expectations. As the first point of contact for all visitors to the Centre, the role of Customer Event Officer is key to ensuring people experience our values in every interaction they have with us - receiving a warm welcome where our smile celebrates inclusiveness and our shared passion for creativity.

This role is diverse and engaging, encompassing food & beverage service, concierge, ushering, providing tours, assisting with merchandise, ticket enquiries, cleaning and emergency procedures. Our staff are known for their thorough understanding of the Centre’s programs and their willingness to provide outstanding support, service and solutions to customers and visitors alike.

**Skills and Experiences**:
Essential qualifications and experience

To be successful in this position, you will have experience in a similar role, a passion for delivering exceptional experiences and thrive in a high-energy, innovative environment. Your experience will include but will not be limited to:
Experience in event delivery or hospitality, with experience as a Food & Beverage Attendant or Barista highly regarded.
A passion for food and beverage, a strong focus on customer service, and a genuine desire for crafting memorable event experiences.
Superior customer resolution skills, proficient in deescalating issues and fostering customer satisfaction.
Working within responsible service of alcohol and food regulations and standards.
Outstanding multitasking skills and the ability to maintain a positive attitude during busy service periods.
Attention to detail and a commitment to upholding high-quality standards.
Flexibility to work across a 7-day roster including evenings, weekends and public holidays.
Holds a current Responsible Service of Alcohol (RSA) Accreditation.

Desirable qualifications and experience

Holds Use Hygiene Practices for Food Safety Accreditation, demonstrating commitment to industry standards and safety compliance.

Special Characteristics

Flexibility in working hours to support daytime, evening, and weekend work will be required as part of the normal hours of duty for this position.
The following checks, licences and certifications are required for this role:
Current and valid Working with Children’s Check (employee)
Responsible Service of Alcohol Accreditation

Physical agility and manual handling are intrinsic requirement of this role. This includes: arrangement of tables and chairs, clearing of crockery and glasses, restocking of bar and fridges, ability to see in low light, walking and using stairs, standing for extended periods, manual handling and some lifting.

The employee must provide evidence that they hold current certifications prior to commencing employment with Geelong Arts Centre. The employee must maintain currency of these checks, licences and certifications for the duration of their employment with Geelong Arts Centre.

Sound like you? Then we want to hear from you

Applications close Midnight Wednesday 29 May.



  • Geelong, Australia Geelong Arts Centre Full time

    **Introduction**: Geelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities. The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights through performance,...


  • Geelong, Australia Geelong Arts Centre Full time

    **Introduction**: About Us Geelong Arts Centre is the only State Government owned cultural institution located outside of Melbourne, our vision is as a leader connector and creator of extraordinary cultural experiences for local and global communities. The Geelong Arts Centre is a gathering place for all - a place that boldly offers insights through...

  • Events Officer

    7 months ago


    Geelong, Australia City of Greater Geelong Full time

    **Events Officer**: **Job no**: 498746 **Work type**: Permanent Full Time **Classification**: Band 6 ($90,263 - $97,365 pa) **Categories**: Administration & Support, Project Management, Marketing & Communication, Events & Hospitality, Local Laws, Compliance & Regulation **About the role** **Work type: Permanent Full Time** **Classification**: Band 6...


  • Geelong, Australia City of Greater Geelong Full time

    **Councillor Events Officer**: **Job no**: 499209 **Work type**: Permanent Full Time **Classification**: Band 5 ($76,355- $86,617 pa) **Categories**: Administration & Support, Events & Hospitality **About the role** In this role, you will have strong planning and organisation skills, ensuring that all administrative and logístical requirements of events...

  • Events Officer

    3 weeks ago


    Geelong, Australia City of Greater Geelong Full time

    **Events Officer**: **Job no**: 499420 **Work type**: Temporary Full Time **Classification**: Band 6 ($90,263 - $97,365 pa) **Categories**: Events & Hospitality **About the role** **Work type: Temporary Full time - 15 months** **Classification**: Band 6 ($90,263 - $97,365 pa plus super) Key responsibilities include: - Stakeholder Relations: Build and...


  • Geelong, Australia City of Greater Geelong Full time

    **Program & Events Officer**: **Job no**: 498384 **Work type**: Permanent Part Time **Classification**: Band 6 ($90,263 - $97,365 pa) **Categories**: Arts & Culture, Tourism **About the role** In this role you will be responsible for development and delivery of a range of exciting and exceptional performances, programs and events for a diverse audience...

  • Aps6 Events Officer

    7 months ago


    Geelong, Australia Talent International Full time

    australia greater geelong contract up to au$60.26 per hourTalent International are currently recruiting for multiple APS6 Senior Events Officer to work for an Australian Federal Government Client based in central Geelong. This position is an initial 12-month contract with the view to be extended and is paying an hourly rate of $60.26 +...


  • Geelong, Australia The Gordon Full time

    $68,392 to $74,345 plus Superannuation - Full Time Ongoing - For further details contact Jessica Lonergan on +61 3 5225 0568 Customer Liaison Officers are located at The Gordon's Geelong and Wyndham campuses. Staff are recruited to a primary location with the requirement to provide coverage support at other locations as requested. **Employment Opportunity...

  • Events Coordinator

    7 months ago


    Geelong, Australia The Gordon Full time

    $83,518 to $91,435 p.a. plus Super - Full Time Ongoing - For further details contact Mardi Spittle on +61 3 5225 0726 We are seeking a dynamic and detail-oriented **Events Coordinator** to join the marketing team at The Gordon. The Event Coordinator will play a crucial role in planning, organising, and executing various events to enhance the overall...

  • Foh Supervisor

    3 months ago


    Geelong, Australia Geelong Events & Hospitality Company Full time

    **GEELONG EVENTS & HOSPITALITY COMPANY - FOH SUPERVISOR.** - **Black Sheep Restaurant**: - **Edgewater**: - **Lambys Tavern** Geelong Events & Hospitality Company are a successful and well-established business that employs people with passion, vision, and drive to lead our future. Our vision is to be Geelong's number one hospitality provider, catering for...


  • Geelong, Australia Hudson Australia Full time

    We are seeking 2 professional Customer Solutions Officers to join our team on a part-time basis, working 3 days per week (25 hours). - Position: Contact Centre Officer - Job Type: Contract - Hours: Part Time - 25 hours/week - Pay: $44.65/hour + Super - Location: Barwon - No outbound calls! All in bound calls, providing exceptional customer service to the...


  • Geelong, Australia Hudson Australia Full time

    We are looking for a **Customer Solutions Officer** for this high-level State Government Agency in Geelong, Victoria. We are looking for 3 professional Customer Solutions Officers to help manage inbound enquiries from existing members, providing exceptional service to start ASAP. Based in Geelong, and close to public transport this contract is ongoing and...

  • Administration Officer

    7 months ago


    Geelong, Australia Flexi Personnel Full time

    Our client is a well established family owned hire business in the Geelong region for over 35 years. They supply into Events and the Construction industries a range of pedestrian barriers, portable buildings and amenities. Their business continues to grow and are now seeking an Administration Officer to join their team. To be successful for this amazing...


  • Geelong, Australia City of Greater Geelong Full time

    **Customer Service Officer**: **Job no**: 499334 **Work type**: Casual **Classification**: Band 4 Casual - $44.00 p/h (inc casual loading) **Categories**: Customer Service **About the role** In this role, you will provide prompt and customer focused service as the first point of contact for enquiries and complaints. **Work...


  • Geelong, Australia Barwon Health Full time

    **Employment Status** Permanent Full Time, Permanent Part Time **Program** Finance **Location** University Hospital Geelong **Hours Per Fortnight** 0 **Position Summary - Be part of a team who are focused on providing the highest quality patient-centred care - Multiple opportunities - Permanent Full time or Part time roles available - Grow your...


  • Geelong, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Geelong, Australia AMA Group Non-Drive Full time

    Permanent position. Monday to Friday-get back your weekends - South Geelong location, ample street parking - Welcoming team and supportive environment South City Panels, South Geelong is a spacious workshop, specialising in small, medium and large repairs. Our solid team of 17 work together in our modern, well-equipped workshop - including 2 spray booths...


  • Geelong, Australia Ausreo Full time

    **Introduction**: Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for: Our agility to provide superior service and...


  • Geelong, Australia City of Greater Geelong Full time

    **Expression of Interest: Leisure Services Officer**: **Job no**: 499413 **Work type**: Casual **Classification**: Band 2 Casual LSO - $40.58 p/h inc casual loading) **Categories**: Leisure & Recreation **About the role** Leisure Services Officers work across several key areas, including: - **Aquatics**: Swim Teaching, Lifeguarding, and maintaining a safe...

  • Administration Officer

    7 months ago


    Geelong, Australia City of Greater Geelong Full time

    **Administration Officer**: **Job no**: 498276 **Work type**: Temporary Part Time **Classification**: Band 5 ($76,355- $86,617 pa) **Categories**: Administration & Support **Create our future together at the City of Greater Geelong** At the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering...