Workplace Experience Coordinator

3 weeks ago

Melbourne, Australia CBRE Full time

Posted- 28-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- Melbourne - Victoria - Australia- **Work for a new GWS client who are leaders in multi
- cloud services and digital innovation enablement**:

- ** Be part of a fast-paced facilities management team within a corporate environment**:

- ** Based in Melbourne**

CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.The Workplace Events Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. In this role, you would provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness. As part of a “front-of-house” team, the Workplace Events Coordinator is responsible for creating a supportive and comfortable atmosphere by organising creative workplace events.**Here's what you’ll achieve**:

- Supports the team in provision of best-in-class service to client’s employees and visitors such as: A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs.
- Maintains awareness of the workspace and develops solutions in consultation with the FM team to improve workplace experience.
- Ensures client and company materials comply with client and company brand guidelines.
- Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.
- Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
- Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.
- Collaborates with vendors’ employees who provide services and goods.

**About you**:

- A minimum of 2 years’ experience with front desk, concierge, customer service and employee event organisation.
- Ability to comprehend and interpret instructions, short correspondence, and memos and to write routine reports.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor and effectively present information to an internal department and/or large groups of employees.
- Comfortable meeting and engaging with client’s employees / stakeholders to understand business need.
- Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
- Utilize a high level of attention to detail as well as strong interpersonal skills.
- Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook.

**What’s in it for you?**

People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development, and performance. Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships, and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.**Can we inspire you to join us?**

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.We welcome and encourage First Nations people to apply.We look forward to hearing from you.

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