Workplace Experience Coordinator

2 months ago

Melbourne, Australia CBRE Full time

Posted- 13-Jan-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Customer Service- Location(s)- Melbourne - Victoria - Australia- **Work for a new GWS client who are leaders in the consulting space for Engineering**:

- ** Be part of a fast-paced facilities management team within a corporate environment**:

- ** Based in Melbourne**

**Culture of our team at CBRE GWS**:
CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. Within Global Workspace Solutions, also known as GWS, we are invested in the development and unique needs of our diverse employees and client accounts.The Workplace Experience Coordinator role is the forefront of delivering a positive office experience as a cultural ambassador. Community advocate and service leader. In this role you will provide experience services and support to increase individual well-being, personality productivity and organizational effectiveness my supporting all employee facing services.**Here's a snapshot of your day;**
- Greets employees and announces clients and visitors. Conducts guest registration through badging software. Issues visitor passes and validate parking. Receives and directs incoming calls to appropriate parties.
- Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues. Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
- Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.
- Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
- Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management. Ensures all billings for business services are invoiced and billed as required.
- Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.
- Delivers orientations, such as tours of facility, how to submit a workorder, where supplies are kept and ordering procedure, amenities, and software ordering.

**Skills and experience you'll need to thrive in this role**:

- A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
- Comfortable meeting and engaging with new people.
- Have a positive attitude and strong sense of urgency in resolving any issues that may arise.

**What's in it for you?**
- Flexible working days/week, work-life balance
- Rewarding career with great developmental opportunities within GWS and across CBRE
- A great opportunity to make your mark in a growing business.
- Extensive training opportunities which can be tailored to your career goals
- Opportunity to be exposed to world class facilities management services

We look forward to hearing from you

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