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Workplace Experience Coordinator

3 months ago

Melbourne, Australia Australian Energy Market Operator Full time

 

Workplace Experience Coordinator 

AEMO at the Heart of Energy

AEMO is Australia’s independent energy system and market operator and system planner.  AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians.  Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector. 

The Experience Begins with You

Due to unprecedent transformation across our National Workplace team, we are seeking a Permanent Full Time – Workplace Experience Coordinator to join our team in Melbourne.

Our Workplace Experience team create a welcoming, supportive and inclusive environment by providing memorable experiences for our clients, visitors, and workforce. We're looking for someone who will bring their fantastic skills and capabilities to support all that we do in our Workplace Experience space.

We want a person who enjoys a challenge, understands what a good customer experience looks like and can grow meaningful connections that will allow our workforce and guests to feel not only acknowledged, but provided with a true sense of belonging.

Our team prides itself on a ‘one team approach’ we share knowledge and experience by working collaboratively and contributing to the achievement of AEMO's business objectives.

If you are looking to expand your skills in Corporate Reception, Facilities and Concierge services then this role is for you. You will be supported within a connected, although geographically dispersed team, and one that supports each other for success.

Snapshot of your day

  • Workplace, Front of House/Concierge and Meeting Room Conference Support
  • Anticipating workforce and visitor needs
  • Taking initiative to troubleshoot issues and find solutions
  • Security Access Management and Onboarding and Offboarding
  • Facility reactive maintenance support
  • Procurement and Budget support
  • Records and Database Management
  • Travel, Audit, ServiceNow, CRM processing
  • Health and Safety of our people and workplace
  • Working alongside our National Workplace team to continuously improve the workplace experience

What you will bring to the role

  • Proven experience in a customer service environment ideally having worked in corporate reception, shared serviced offices, facility or a concierge environment would be a significant advantage.
  • Understanding of Facility & Property security and compliance requirements within an administrative environment.
  • You bring your unique individuality along with polished written and verbal communication skills to ensure clarity and effective interactions.
  • You have an ability to deliver results, find solutions for anything that comes your way and balance competing priorities to produce quality outcomes.

In return some of our benefits to you

  • Professional development via projects, industry networks, job rotation, study assistance and more.
  • Give back with up to 4 days of volunteering leave per year.
  • Reward your hard work with annual performance bonuses (subject to eligibility).
  • Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process 

AEMO values diversity and inclusivity in the workplace, welcoming applications from all backgrounds without regard to age, disability, gender, sexual orientation, parental status, race, religion and our First Nation peoples. We are dedicated to accommodating applicants' needs during the application or interview process, simply let the us know by emailing us at talent@aemo.com.au

If you would like to know more about working at AEMO, please check out our careers page for more information.

For more information on the Australian Energy Market Operator (AEMO) please refer to www.aemo.com.au or visit one of our social media channels below.

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