Administrator, Defined Benefits

5 months ago

Parramatta, Australia Link Group Full time

**Overview**

This position is responsible for a range of superannuation and administration activities which are part of the Administration Division, relating to the administration of our clients Superannuation products.

The purpose of the role is to ensure that the clients/members are receiving the desired level of administration service within Link’s agreement with Trustees. The role will primarily involve processing and peer reviewing of defined benefit payments, complex problem solving, establishing new pensioner memberships, working collaboratively with other Defined Benefit staff members and learning new skills to progress to the next level.

**Key Accountabilities and main responsibilities**
- Processing of defined benefits and related activities within agreed internal and client Service level Agreements (SLA’s).
- Conduct personal work queue sweeps to ensure all due work items have been completed on a daily basis.
- Support Team Leader/Manager together with your other team members in fostering day-to-day collaboration and positive teamwork to ensure that your teams’ objectives are achieved
- Escalate items being impacted by IT issues or reliance on other areas with team leader every 24 hours after raising a corresponding/formal request following Link’s/Teams escalation procedures.
- Advise specialists and team leader as soon as there is a risk of service standards not being met.
- Take on rework feedback from Team Leader or other Specialists and proactively put in place measures to reduce personal rework rate to below 2% whilst ensuring efficiency targets of 80% are met.
- Action any formal complaint requests for information within 24 hours of receipt
- Comply with legislative (eg AML, SIS) and licence (eg AFSL, RSE) obligations, including the maintenance of up-to-date self-development of required skills and scheme/fund knowledge.
- Identify or suggest at least one productivity or process improvement annually
- Display behaviours where problems are raised with proposed solutions
- Show initiative for project work
- Liaise with internal and external clients where applicable
- Ensure accurate reporting of Enlighten Statistics.
- Participate in team meetings and huddles proactively raising issues/solutions relating to day to day operations.
- Continuously update procedural documents/databases where applicable.
- Always follow Link’s Core Values

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

**Experience & Personal Attributes**
- Extensive hands on experience in the administration of Superannuation and/or Defined Benefits (minimum of 2 years)
- Comprehensive knowledge of superannuation legislation and procedures
- Experience with the principles of defined benefits is desirable
- Excellent communication skills both verbal and written
- Excellent organisational and interpersonal skills
- Excellent Word and Excel skills
- Ability to think laterally and analytically

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender i

  • Specialist, Defined Benefits

    5 months ago

    Parramatta, Australia Link Group Full time

    **Overview** This position is responsible for a range of superannuation and administration activities which are part of the Defined Benefits team, relating to the administration of our clients Superannuation products. The purpose of the role is to ensure that the clients/members are receiving the desired level of administration service within Link’s...

  • Technical Specialist, Defined Benefits

    5 months ago

    Parramatta, Australia Link Group Full time

    **Overview** - This position is responsible for a range of superannuation and administration activities which are part of the Defined Benefits team, relating to the administration of our clients Superannuation products.- The purpose of the role is to ensure that the clients/members are receiving the desired level of administration service within Link’s...

  • Payroll and Benefits Administrator

    4 weeks ago

    Parramatta, New South Wales, Australia Grace Worldwide (Australia) Pty Limited Full time

    About the RoleWe are seeking a highly skilled and organized individual to join our Payroll team as a Payroll and Benefits Administrator. As a key member of our HR/Payroll team, you will be responsible for performing payroll duties, including end-to-end payroll processing, compliance with company procedures, and ensuring timely payment of Group Tax and other...

  • Administration Coordinator

    5 months ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 5/6**: - **Temporary Full-Time (up to 12 Months)**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Contract Administrator

    3 weeks ago

    Parramatta, New South Wales, Australia Gough Recruitment AU Full time

    About the RoleWe are seeking a highly skilled Contract Administrator to join our team at Gough Recruitment AU. As a Contract Administrator, you will be responsible for contract administration, procurement, costing, and financial reporting for our projects.Key ResponsibilitiesPreparing tender documentation for trade packages.Coordinating with...

  • Contract Administrator

    2 weeks ago

    Parramatta, New South Wales, Australia Gough Recruitment AU Full time

    About the RoleWe are seeking a skilled Contract Administrator to join our team at Gough Recruitment AU. As a Contract Administrator, you will be responsible for contract administration, procurement, costing, and financial reporting for our projects.Key Responsibilities:Preparing tender documentation for trade packages.Coordinating with tenderers.Supporting...

  • Administration Officer

    5 months ago

    Parramatta, Australia Karlka Recruiting Group Full time

    State Government Department - Full time hours, 37.5 per week - Work from home will be negotiated - Contract position with hourly rate - State Government Agency - Parramatta Location **About the company** Karlka Recruiting Group has partnered with a **State Government Agency** to engage a **Administration Officer. **This position is located in their busy...

  • Learning & Development Administrator

    4 months ago

    Parramatta, Australia Cater Care Full time

    Full Time position available - Great work/life balance and a friendly team - Opportunities for career development and progression. **The role**: Cater Care Australia is looking for an enthusiastic and organised Administrator to provide assistance to our Learning and Development team! You'll be facilitating our dynamic and sparky team in making a real...

  • Bookkeeper/administration

    2 months ago

    Parramatta, Australia Auswide College Full time

    **Responsibilities**: - **Compliance by maintaining accounts payable and receivable, payroll, and daily financial entries and reconciliations**. - They also should perform accounting tasks (such as monthly financial reporting), enter general ledgers, and record payments and adjustments. **Requirements**: - Administration experience with a strong focus on...

  • Administration Assistant

    5 months ago

    Parramatta, Australia BGIS Full time

    **Overview**:Join BGIS as an Administrative Assistant and play a key role in supporting our Performance and Reporting Team. Your contributions will be essential in ensuring the smooth and efficient operation of our key government account. This is an exciting opportunity to develop your career in a dynamic and supportive environment. **Key...

  • Junior Administration Assistant

    5 months ago

    Parramatta, Australia Supercare Solutions Pty Ltd Full time

    **About Us**: SuperCare is an Australian company dedicated to assisting eligible patients with the early release of their Superannuation for medical treatment costs. Our mission is to empower individuals to prioritise their well-being. With more than a decade of experience, we are committed to positively impacting our clients’ lives. **Junior...

  • Administration Assistant

    5 months ago

    Parramatta, Australia Gallagher Full time

    About Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...

  • Administrative Officer

    5 months ago

    Parramatta, Australia NSW Government -NSW Police Force Full time

    **Clerk Grade 5/6**: - **Temporary Full-Time up to 12 Months**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...

  • Hcp Administrator

    5 months ago

    Parramatta, Australia Bolton Clarke Full time

    Central location in Parramatta | Permanent Part time | 30 hours a week - Excellent opportunity to join a strong and passionate team - Great employee benefits including salary packaging **The role**: Based in Parramatta, the Administration Officer will maintain financial and client systems, provide high levels of customer service and problem solve, where...

  • Administration Officer

    2 months ago

    Parramatta, Australia NSW Department of Communities and Justice Full time

    Division: System Reform- Location: Parramatta, NSW, AU, 2150- Req ID: 69637**Administration Officer** **Grade 3/4** **Talent Pool Creation** **System Reform/HCEA** **Talent Pool creation for future Ongoing and Temporary roles** **Salary: $79,032.00 pa - $** **86,539.00 pa, plus employer’s contribution to superannuation and annual leave...

  • Schedule and Dispatch Administrator

    3 months ago

    Parramatta, Australia Ventia Pty Limited Full time

    Schedule and Dispatch Administrator **Date**:13 Aug 2024**Location**:PARRAMATTA, NSW, AU, 2150**Company**:Ventia**The Opportunity** - To support our Defence Base Services portfolio, the opportunity for an experienced administrator has become available. Joining us as a Scheduling & Dispatch Administrator, you will work closely with internal and external...

  • Administration Support Officer

    5 months ago

    Parramatta, Australia HOBAN Recruitment Full time

    As the Administration Support Officer, you'll play a crucial role in providing administrative support for the Community Capacity Building (CCB) Team within the Social and Community Services Unit. This multidisciplinary team is engaged in diverse community work, and your role is essential in ensuring smooth processes, attention to detail, and flexible...

  • Correspondence & Administration Officer

    4 weeks ago

    Parramatta, Australia Parramatta City Council Full time

    The City of Parramatta is at the heart of transformative growth, evolving into a vibrant Global City. We invite you to play a key role in this exciting journey as the Correspondence and Administration Officer. This is your opportunity to be at the forefront of public policy, advocacy, and community engagement, shaping the future of our city. **About the...

  • Contract Administrator

    4 weeks ago

    Parramatta, New South Wales, Australia Gough Recruitment AU Full time

    About the RoleWe are seeking a highly skilled Contract Administrator to join our team at Gough Recruitment AU. As a Contract Administrator, you will play a crucial role in the success of our projects, ensuring that all contractual obligations are met and that our clients receive the best possible service.Key ResponsibilitiesPrepare tender documentation for...

  • Administrative Assistant

    4 months ago

    Parramatta, Australia Australian Unity Full time

    The Home Health service program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities. **About Your New Role** An exciting opportunity has become available for an accomplished and driven Administration Assistant to join our **Parramatta Home Health **team. Your...