Loan Services Officer

2 months ago

Ipswich, Australia Bendigo & Adelaide Bank Full time

Help enable prosperity and sustainability in Australian communities
- Join a team that genuinely cares, values you and is always getting more diverse
- Full-time permanent position, based on site in our Ipswich location

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

**It starts here. With Bendigo Bankand you.**

As our **Loan Services Officer - Retail Discharges** will report to the Team Manager and you will assist with the preparation of loan security, ancillary and discharge documentation. You will also maintain the accurate loading of data to all Bank systems, databases and repositories to ensure that we meet agreed settlement time frames.

In this support role, you’ll make your mark by:

- Booking of Discharge/Settlement Requests.
- Preparation of discharge documentation and organisation of discharge settlements.
- Calculation loan payout figures.
- Meet agreed productivity targets and ensure that output statistics are updated for reporting purposes.
- Maintain a high standard of service delivery ensuring that services are delivered in accordance with service standards.
- Deliver high quality communication in a professional manner with all related parties both internal and external.

**What you’ll bring to the role**

To succeed in this role, you will have:

- Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.
- Excellent communication and relationship building skills. Someone energetic, enthusiastic, and co-operative.
- Demonstrated ability to work within tight timeframes with the ability to prioritise.
- Highly accurate approach with strong attention to detail.
- While previous experience in Settlements or PEXA are desirable, it’s not essential.

This is a full-time permanent position, based on site in our Ipswich Regional Office.

**So, why work with us?**
- Want big impact that matters? Here, you’ll know your work directly benefits the customers and communities we all serve.
- Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day.
- Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.

You’ll also get access to a great range of benefits, including:

- Our flexible work options are designed to suit your life - talk to us about what flexibility means to you.
- Health and wellbeing support, including discounted gym memberships, and private health insurance options.
- Take your learning to the next level through opportunities like our corporate university ‘BEN U’ or at an external provider of your choice.

**We’re making better, bigger. And we’ll get there with you.

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