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Admissions/customer Service Admin Officer

3 months ago

Clayton, Australia Monash Health Full time

Reference Number
- 64978
- Employment Type
- Part Time Ongoing
- Entity
- Monash Health
- Department
- HIS Admissions/Customer Service
- Location
- Monash Medical Centre Clayton
- Position Summary
- Permanent Part Time - 5 shifts per fortnight
- Monash Medical Centre Clayton - Main Reception/Admissions Department

Health Information Services (HIS) at Clayton has an exciting opportunity for enthusiastic, experienced and professional Administration officer to join our team as a Customer Service/Admissions officer on a part time basis.

**About Monash Health**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people’s homes. Each year:

- We provide more than 3.6 million episodes of care to our community,
- More than 293,000 people are admitted to our hospitals,
- Close to 250,000 people receive care at our three emergency departments,
- We respond to more than 65,000 ambulance arrivals,
- We perform more than 55,000 surgical procedures, and
- We deliver more than 10,000 babies.

As an equal opportunity employer, we are committed to a fair, non-discriminatory workplace that maximises the talent, potential and contribution of all.

**About the HIS Team and the Role**

In this administrative role your primary responsibilities will include:

- Provide customers exceptional customer service both face-to-face and over the phone;
- Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)

**Operating Hours**

The Monash Medical Centre (MMC) Clayton Main Reception/Admissions Department is open 7 days per week. Shifts start and finish times may vary between 7am and finish at 8pm with the potential of operating hours to be changed and extended as the service continues to grow

Staff may also be required to travel to other Monash Health sites.

**About You**

We are seeking people to join our patient-focused team who possess the following:

- Searching for ongoing part time work employment
- Thrive in a busy and multitasked workplace
- Have a passion and are able to learn new systems and processes quickly
- Exceptional interpersonal and communication skills
- Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
- Be self-motivated and committed to self-improvement.
- A positive approach to a frequently changing environment.
- Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.
- Flexibility in availability, rostering and working hours is essential.
- Demonstrated ability to complete tasks in timely manner
- Is a team player

**What’s in it for you?**

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.

**Things you need to know**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.
- Selection Criteria
- Extensive Customer Service Experience
- Availability to work morning and afternoon shifts as required over a 7 days a week roster
- Ability to work at any site if required
- Experience in the Health Industry
- Experience using the Patient Administration System iPM or similar
- Contact Person
- Name
Position
Phone
- **Lisa Gelberidis**

**Manager
- Monash Sector Admissions/Customer Service**

**9594 2046**
- Advertising Closing
- 09/02/2024