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Field Technical Manager

4 weeks ago

Sunshine, Australia AGCO Full time

**Field Technical Manager (South Australia)**

**Who We Are Looking For**:
Aftersales position providing in-field support to the dealer network regarding technical issues and customer service. To be based in South Australia.

**What You Will Do**:

- Develop after sales service offered by dealer network to achieve customer satisfaction for all AGCO Australia distributed products.
- Mediate and liaise between dealers and AGCO to resolve field service issues.
- Monitor policy claims and perform audits on warranty parts as required.
- Attend train the trainer courses on all AGCO products
- Organise & conduct/assist dealer training - Product, Technical, Installations, & AGCO Systems
- Organise and conduct structured Dealer visits, main focus on Aftersales Departments
- Maintain all staff records of respective Dealers, conduct details, training requirements for each
- Provide first level support to the dealer network regarding technical issues and concerns.
- Reconcile Dealer Tech Connect Incidents weekly

**What You Will Bring**:

- Tertiary study in Agricultural or Engineering is preferred
- Technical, problem-solving mindset
- Appreciation/understanding of the Australian agricultural industry

**A Plus If You Have**:

- Minimum Level of Education Required for position : Associate's/Technical Degree, Trade Certificate

**Who You Are**:

- Aligning Performance for Success
- Building Customer Relationships
- Building Partnerships
- Coaching
- Continuous Improvement
- Creating a Culture of Trust
- Customer Focus
- Delegation and Empowerment
- Driving for Results
- Influencing
- Inspiring Others
- Monitoring Information
- Selecting Talent

**What We Offer You**:
The opportunity to join a true global company

AGCO employees work flexibly from the office, home, or a hybrid of both

Work with a market leading product range

Solid professional development opportunities through AGCO University

**AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.**

**Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people.