Field Service Representative Job in Sunshine Coast

2 weeks ago

Sunshine Coast, Australia Raider Targetry Pty Ltd Full time

**Responsibilities**:
**Field Specialist**

**Raider Targetry Pty Ltd**

**Who We are**:
Founded in 2019, RAIDER Targetry is an Australian owned and operated innovation company that develops technologies that enhance and expand live-fire training, primarily within the Defence sector. Our patented targetry and related technologies are some of the most advanced and versatile of its kind, with Australian and world-first achievement a staple of the team. Our current generation of systems are employed around Australia with government and private customers, providing critical-path capability for major programs.

The RAIDER Targetry Australian headquarters are based on the iconic Queensland Sunshine Coast, centrally located among many of Australia’s training locations and with easy access to multiple international airports. Our private test site is a short drive from our headquarters, and we have strong established links with local manufacturers and industry groups. Our expert engineering team delivers outcomes across the full technology readiness spectrum, with collective expertise spanning ideation to new concept development and enhancement.

**The opportunity**:
This is your opportunity to join the RAIDER Targetry team as a Field Specialist servicing range complexes across Australia. Our experienced, tech savvy team is poised to meet with you, and we hope that you will thrive on driving progress and putting novel, cutting-edge solutions into the hands of end users as much as we do. As part of an agile, passionate, and energetic team, your contributions and input will have tangible impact on the direction of the technology and campaign outcomes.

**What you’ll do**:
In addition to being confident, capable and fun to work with, as part of an SME you need to be someone who embraces challenge and variety. The Field Specialist role will be responsible for all on-site operations and maintenance of fielded systems, ensuring that the fleet of RAIDER Targetry technology provides the highest level of availability and outcomes for end users. Your key objectives include:

- Onsite operating of RAIDER Targetry systems, working with stakeholders to assess and locate suitable operating sites, setup / run / repair / reconstitute targetry.
- Deliver onsite technical support including educating end users on the art of what is possible using our advanced, 21st century systems.
- Manage and record entries for configuration management.
- Perform scheduled preventative maintenance.
- Carry out light level corrective maintenance.
- Manage software maintenance.
- Perform stock take of onsite support supplies.
- Training delivery

**About you**:

- Customer service focused: Committed to providing exceptional customer service.
- Independent worker: Ability to work independently and safely.
- Willingness to travel: Ability to work in remote locations both intra and interstate.
- Communication: Ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: Excellent attention to detail and written skills when communicating with others, both internally and externally.
- Teamwork: Willingness to assist and support others as required and make genuine effort to participate in and contribute to team culture.
- Time management/organisation: Accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.

**Your qualifications and experience**:

- Technical Qualification in electrical, electronics, engineering or similar fields.
- Valid Manual Driver’s license
- Certificate 4 in training and assessment (desirable)
- Defence experience (desirable)

**Additional requirements**:

- Ability to meet Defence Security Clearance requirements.
- This role requires physical manual handling and operation of mechanical systems in workshop and field environments.

RAIDER Targetry is an equal opportunity employer that actively embraces diversity in its workforce through accurate community representation of gender, culture; thought and work arrangements. We maintain an inclusive and relaxed working environment, with flexibility in working hours, attire, and office playlists.

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