Field Officer

3 weeks ago

Sunshine Coast, Australia Community Solutions Full time

Permanent full-time opportunity based on the Sunshine Coast
- Enjoy salary packaging benefits
- You’ll be joining a supportive team who will provide all the training you need so you have time to settle into your new role

**More about what we can offer you**
- A work vehicle than can also utilised for personal use
- Flexibility - you will have the freedom to organise your day as you see fit, ensuring our NDIS participants are provided with the level of support they require
- With Salary Packaging, you can package up to **$15,900 **per year tax free. Less tax = more take home pay for you
- In addition to your tax-free benefit, you can also use up to **$2,650 **of your pre-tax income to pay for entertainment expenses (meals, holidays etc.)
- Opportunities to upskill, develop and progress within the organisation
- ** Corporate Health Insurance** plans and discounts with our corporate partners
- An **Employee Assistance Program** - a free and confidential phone-based counselling service available to all staff and immediate family members
- Encouraged and supported ongoing professional development and diverse career opportunities
- Paid parental leave

**About us**

**Community Solutions Group** makes a difference in people’s lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of NDIS services focused on the wellbeing of individuals, families and communities across Queensland and Victoria.

We are part of **Endeavour Foundation**, one of Australia’s largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are Our purpose is to make possibilities a reality. **#TeamPossible**

**About the Role**

This position will be responsible for providing high levels of service and ongoing post placement support to our Apprentices and Trainees. The role will also involve developing effective relationships with apprentices, employers, Registered Training Organisations (RTOs), schools and other stakeholders.

We will of course provide you with everything you need to do your job successfully including a vehicle, laptop and mobile phone. Being out on the road visiting employers and potential apprentices/trainees will be part of your everyday so if you're a true people person and you enjoy connecting and engaging with local business and apprentices then this is a fantastic opportunity Other duties will include:

- Building and managing a caseload apprentices and trainees
- Establishing networks with key industry groups, local businesses, state and government organisations, schools, job networks and RTO providers
- Contributing to the establishment of procedures, processes and activities that ensure the efficient operation of field services in the GTO
- Completing all documentation relating to host business vacancies, requesting quotes, contracts etc
- Performance Management of apprentices and trainees

**About you**

You will also have proven experience in providing exceptional customer service and bring confidence to communicate effectively with internal and external stakeholders. Coming from an Employment Services, Labour Hire, Human Resources, trade, sales or similar environment would also be preferable but not essential.

**You will also bring**:

- A business mindset and a customer service focus
- Confident communication skills and the ability to change your communication style to suit your audience
- Excellent time management, prioritisation and organisation skills
- A positive attitude, eagerness to learn and willingness to adapt
- Strong administrative, compliance capabilities and IT skills

**Additional requirements**:

- A current **Working with Children Check/Blue Card** or the willingness to gain one prior to successful commencement
- A current and valid **Driver’s Licence**:

- Additionally, in line with the direction from the State Government, all authorised workers defined under the Queensland Public Health Order are required to be fully vaccinated against COVID-19. Community Solutions Group also requires all new employees to be fully vaccinated against COVID-19

**How to Apply**

To demonstrate your interest in this role, please submit a cover letter and up to date resume outlining your relevant experience as per the advertisement above. We look forward to hearing from you

**"We are a Circle Back Initiative Employer, and we commit to respond to every applicant"

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