Business Service Delivery Officer

4 weeks ago

Dandenong, Australia Aussie Broadband Full time

As one of our Business Service Delivery Officers, you’ll play a key role in supporting delivery of services to our business and enterprise customers.
- At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’._

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down

Our fantastic culture lives and breathes our values:
- Don't be ordinary, be awesome- Think BIG- No bullsh*t- Be good to people- Have fun

Don’t just take our word for it - We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found

here


How will you support our “Why?”- Liaising with customers, sales, and technical staff to ensure the successful delivery of customer’s telecommunications solutions- Assist procurement to ensure the timely delivery of required equipment for projects- Manage customer’s contracts and Service Level Agreements- Perform post implementation quality assurance to ensure services are delivered to our high standards- Answering inbound calls in relation to customer orders and enquiries- Coordinating orders through our provisioning systems and intervene manually when required- Handling orders and coordinating with management to escalate faults / issue investigation on customers’ services- Liaising with wholesale suppliers in relation to order issues- Accurate record keeping and data entry

Let’s talk about you- Strong understanding of broadband services; NBN access technology (NEBS & Enterprise Ethernet) and Customer Premises Equipment, fixed and hosted voice technologies, ADSL, Fibre, Wireless, VoIP, and Line Number Porting- Demonstrate an understanding of enterprise core-network services such as Software-Defined WANs, Data Centre Cross-Connects, hosted firewalls and Multi-Protocol Layer Switching- Experience in data entry and/or a similar role within the telecommunications sector- Proven experience in exceptional customer service- Outstanding personal organisation, time management skills,- Outstanding communication and interpersonal skills- Outstanding writing skills- Ability to think innovatively and challenge existing norms to change the game- Solve problems and think like a leader- Work independently and as part of a team- Learn quickly and adapt to changing situations

If you feel don’t meet all the requirements for this role, we’d love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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