Service Delivery Team Leader

1 week ago

Dandenong, Victoria, Australia Aussie Broadband Full time
Play a key role in making sure that high standards are met for our residential customers

  • At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'._
Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We're fast growing and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun


Don't just take our word for it - We have been named one of the top employers in Australia by HRD magazine.

We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found

here

The good stuff- Free internet to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Discounts at various retailers and gyms

Let's talk about you- Demonstrated ability to work well under pressure- Good knowledge of the telecommunications industry and the call centre environment- Sound understanding of, and experience in people development, management and leadership of a team- Experience working effectively under pressure, and in a dynamic and fast-paced environment- Demonstrated ability to generate a strong team culture and create strong relationships across the business- Excellent communication skills including listening and responding both orally and in writing

How will you support our "Why?"


The Residential Service Delivery Team Leader is a member of Aussie Broadband's Service Delivery Team and plays a key role in making sure that high standards are met for our residential customers.


Key responsibilities include:

  • Ensure that day to day tasks within the Residential Service Delivery Team are being performed in an accurate and timely manner, this included but is not limited to inbox management, provisioning queue management and call queue management
  • Assist the Service Delivery Manager where required to ensure team KPI's are being met
  • Lead, coach, develop and guide a team to achieve in all performance areas
  • Motivate, coach, and develop the team to provide superior customer service
  • Manage the team, with delivery of customer satisfaction and revenue with timely and quality resolutions of customer queries
This is a full-time position based at our Dandenong office.

If you have an questions get in touch today with our fantastic team at

If you feel don't meet all the requirements for this role, we'd love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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