Dispute Resolution Officer

3 months ago

Adelaide, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1600 staff.

**Responsibilities**:
In the role of a Dispute Resolution Officer you will deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly.

**On a day to day basis you will**:

- Provide high quality customer service to internal customers, injured workers, employers and legal representatives to ensure best practice claims outcomes are achieved;
- Appropriately distinguishing between complex and non-complex matters that may have the potential to impact the scheme;
- Liaise with internal parties to obtain information relevant to active disputes to ensure the best possible outcome is achieved;
- Ensure dispute outcomes are effectively communicated and actioned within specified timeframes with all key stakeholders;
- Maintain compliance with relevant Acts and RTWSA Instructions to Claims Agents

Please note this is a 12 month Parental Leave contract.

Qualifications:
**We are interested in hearing from people who have**:

- Recent work experience within a customer service-based role
- Strong administration experience
- Previous experience working within the workers compensation claims and/or dispute management space is highly desirable
- Excellent communication and interpersonal skills as well as a team player attitude
- Exceptional time management and organisation skills
- Experience working within a dynamic fast paced environment

**Working with us**:
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

**Just a few of our benefits include**:

- Discounted Insurance
- Dress for your day
- Novated Leasing
- Flexible & hybrid working

**To apply**:
If this role sounds like your new career

  • Dispute Resolution Officer

    3 months ago

    Greater Adelaide SA, Australia Plenti Full time

    **Who is Plenti?** Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...

  • Dispute Resolution Officer

    3 months ago

    Adelaide CBD, Australia Gallagher Full time

    About Us: Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that...

  • Dispute Resolution Officer

    3 months ago

    Adelaide, Australia Gallagher Full time

    About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless...

  • Legal Secretary

    6 days ago

    Adelaide, South Australia people2people Full time

    About the Role:We are seeking an experienced Legal Secretary to join our Disputes Resolution team in a large Commercial Law Firm. As a vital member of the legal team, you will be responsible for ensuring the smooth operation of the department.Key Responsibilities:Provide administrative support to lawyers, including legal research, scheduling, and document...

  • Legal Secretary

    2 days ago

    Adelaide, South Australia people2people Full time

    About the Role:We are seeking an experienced Legal Secretary to join our Disputes Resolution team in a large Commercial Law Firm. As a vital member of the legal team, you will be responsible for ensuring the department runs smoothly by performing administrative duties and supporting lawyers with legal research and schedules.Key Responsibilities:Transcribe...

  • Dispute Resolution Officer

    3 months ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Legal Secretary

    3 months ago

    Adelaide Region SA, Australia Thomson Geer Full time

    Thomson Geer is a large Australian Corporate law firm with offices in Adelaide, Sydney, Melbourne, Brisbane, Canberra and Perth. The firm has more than 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their business success is our priority....

  • Legal Secretary

    3 months ago

    Greater Adelaide SA, Australia Thomson Geer Full time

    Thomson Geer is a large Australian Corporate law firm with offices in Adelaide, Sydney, Melbourne, Brisbane, Canberra and Perth. The firm has more than 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their business success is our priority....

  • Resolution Officer

    1 day ago

    Adelaide, South Australia Allianz Popular SL. Full time

    Claims Resolution Role at Allianz Popular SLWe are seeking a skilled Resolution Officer to join our Claims team at Allianz Popular SL. As a Resolution Officer, you will play a critical role in supporting our team of Case Managers and working closely with our Technical Specialists to assess claims and settle disputes.Key Responsibilities:Collaborate with Case...

  • Family Dispute Resolution Conference Organiser

    2 weeks ago

    Greater Adelaide SA, Australia SA Government -LEGAL SERVICES COMMISSION Full time

    **Legal Services Commission** **Job reference**: req23 **Location**: 5001 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **The Organisation** The Legal Services Commission (Legal Services) is passionate about ensuring justice is available and accessible for all South Australians. As the largest legal assistance service in...

  • Claims Resolution Specialist

    19 hours ago

    Adelaide, South Australia Allianz Popular SL. Full time

    About the RoleWe are seeking a skilled Resolution Officer to join our Claims team at Allianz Popular SL. As a key member of our team, you will play a crucial role in supporting our Case Managers and working closely with Technical Specialists to assess claims and settle disputes.Key ResponsibilitiesCollaborate with Case Managers to identify settlement...

  • Resolution Officer

    3 weeks ago

    Adelaide, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Not applicable RESOLUTION OFFICER - PERSONAL INJURY I ADELAIDE, SA    At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our...

  • Resolution Officer

    3 weeks ago

    Adelaide, Australia Allianz Australia Full time

    Not applicable **RESOLUTION OFFICER - PERSONAL INJURY I ADELAIDE, SA** At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our...

  • Legal Secretary

    4 months ago

    Adelaide Region SA, Australia people2people Full time

    **The company** This growing national law firm is based in Adelaide CBD and predominantly specialise in the corporate space. They have a strong focus on creating work life balance and are actively engaged with giving back to the community. This well-established firm fosters an honest, friendly, and supportive working culture. **The role** We are working...

  • Dispute Claims Specialist, Emlsa

    3 months ago

    Adelaide Region SA, Australia EML Full time

    **Dispute Claims Specialist, EMLSA**: SA - Adelaide Workers Compensation Full Time **WHO ARE WE?** EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now...

  • Resolution Officer

    6 days ago

    Adelaide, South Australia Allianz Popular SL. Full time

    Claims Resolution Role at Allianz Popular SLWe are seeking a skilled Resolution Officer to join our Claims team at Allianz Popular SL. As a key member of our team, you will apply your technical and legal knowledge to support our Case Managers and work closely with our Technical Specialists to assess claims and work with claimants or their legal...

  • Resolution Officer

    6 days ago

    Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking a highly skilled Resolution Officer to join our Claims team at Allianz Australia Services Pty Ltd. As a key member of our team, you will play a critical role in assessing claims and working with claimants and their legal representatives to settle claims.Key ResponsibilitiesWork closely with Case Managers to identify settlement...

  • Aso6 Assessment and Resolution Officer

    2 weeks ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 618450 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Complaints Resolution Specialist

    6 days ago

    Adelaide, South Australia Workforce Australia For Individuals Full time

    About the RoleWe are seeking highly skilled Complaints Officers to join our team at Workforce Australia For Individuals. As a Complaints Officer, you will play a critical role in managing and resolving complaints in a timely, empathetic, and efficient manner.Key Responsibilities:Receive and manage complaints from various stakeholdersResolve issues through...

  • Credit Officer

    5 days ago

    Adelaide, South Australia BOSS Plow Full time

    About the RoleWe are seeking a highly skilled Credit Officer to join our team at BOSS Plow. As a Credit Officer, you will play a crucial role in ensuring the optimal management of our debtors ledger, minimizing bad debts, and contributing to our company's ongoing profitability and success.Key ResponsibilitiesOptimize debtor control of an allocated section of...