Dispute Resolution Officer

3 months ago

Greater Adelaide SA, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Adelaide, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

In this role you will manage and resolve disputes related to workers' compensation claims while identifying and implementing improvements in our technical competence and evidence-based decision-making processes. This role requires a high level of collaboration with diverse team members to ensure we achieve and maintain exceptional technical expertise and service quality across the organization.

This will be a full time, permanent position based in the Adelaide office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Proactively resolving matters and work collaboratively with other claims team members to make this happen
- Participating in meetings to review workers compensation claim disputes and provide progress updates
- Ensuring instructions to our Legal Panel are provided in a timely manner
- Representing EML at the South Australian Employment Tribunal
- Critically analyse claims files and gather evidence to develop strategies for dispute resolution
- Establishing effective mechanisms for providing technical feedback (including at an individual and team level), updates and learnings

ABOUT YOU
- Inquisitive and always looking for effective ways to solve problems
- The ability to work in a fast-paced environment
- Effective oral and written communication skills, including presentation skills and ability to speak in front of groups
- The ability to collaborate and build relationships with a wide range of stakeholders and negotiate with and influence those stakeholders
- Experience within a legal environment is desired but not essential

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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