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Resolution Officer

3 months ago

Adelaide, Australia Allianz Australia Full time

Not applicable

**RESOLUTION OFFICER - PERSONAL INJURY I ADELAIDE, SA**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You will be responsible for**
- Work with Case Managers to provide support on identifying settlement opportunities within their portfolio of claims
- Making settlement offers, attending informal and settlement conferences to progress claims towards finalisation
- Attending conferences with counsel, expert witnesses and lawyers
- Work with our panel solicitors and Technical Specialists to discuss claims that have been referred to our panel
- Building effective working relationships with a variety of key stakeholders
- Support processes that deliver outcomes in line with our objective to operate with a focus on a customer centric approach

**About you**
- Extensive knowledge of CTP claims (essential criteria)
- Demonstrated results in a performance driven environment
- Analytical skills & attention to detail
- Advanced negotiation and conflict resolution skills
- Sound understanding of relevant legislation
- Excellent customer service and communication skills
- Time management skills and a proactive approach

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- Centrally located state of the art working environment - One Festival Tower.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**RESOLUTION OFFICER - PERSONAL INJURY I ADELAIDE, SA**

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.

We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**You will be responsible for**
- Work with Case Managers to provide support on identifying settlement opportunities within their portfolio of claims
- Making settlement offers, attending informal and settlement conferences to progress claims towards finalisation
- Attending conferences with counsel, expert witnesses and lawyers
- Work with our panel solicitors and Technical Specialists to discuss claims that have been referred to our panel
- Building effective working relationships with a variety of key stakeholders
- Support processes that deliver outcomes in line with our objective to operate with a focus on a customer centric approach

**About you**
- Extensive knowledge of CT