Dispute Resolution Officer

3 weeks ago


Adelaide Region SA, Australia EML Full time

**Dispute Resolution Officer**:
SA - Adelaide Workers Compensation Full Time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. Over the past two years, we have experienced continuous growth to now having over 2,900 dedicated employees, alongside the opening of additional four offices. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to effectively manage and resolve dispute matters of workers compensation claims and to identify and support improvements in our technical competence and evidence-based decision making across the business. This position will require a high degree of collaboration with a wide range of team members to ensure the highest levels of technical competence and service is achieved and maintained.

This will be a **permanent** position commencing **immediately **based in the **Adelaide** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Proactively resolving matters and work collaboratively with other claims team members to make this happen
- Participating in meetings to review workers compensation claim disputes and provide progress updates
- Ensuring instructions to our Legal Panel are provided in a timely manner
- Developing effective working relationships with a wide range of internal and external stakeholders
- Representing EML at the South Australian Employment Tribunal
- Establishing effective mechanisms for providing technical feedback (including at an individual and team level), updates and learnings

**ABOUT YOU**
- Inquisitive and always looking for effective ways to solve problems
- The ability to work in a fast-paced environment
- Effective oral and written communication skills
- Excellent presentation skills and the confidence to speak in front of groups
- The skills to influence and negotiate
- The ability to collaborate and build relationships with a wide range of stakeholders
- Whilst an understanding of workers compensation legislation and previous dispute or mediation experience is advantageous, its not essential - we’ll support and teach you all you need to know_

**WHAT WE OFFER**

**We stand together as equals.** EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including:_**
- A vibrant, collaborative innovative team culture
- Work/life balance with the opportunity to work from home 2 days a week
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our RewardsHub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks Paid Parental Leave plus super



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