Dispute Resolution Officer

3 months ago

Adelaide CBD, Australia Gallagher Full time

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

Overview:
The role of the Dispute Resolution Officer is to deliver a professional and customer focused workers compensation claims service for all SA clients with an emphasis based on quick and efficient decision-making that resolves disputes expeditiously and fairly.

The major accountability for this role is to conduct dispute resolution processes in a manner which will maximise worker and employer satisfaction and minimise costs related to disputes.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Providing high quality customer service to internal customers, injured workers and legal representatives;
- Undertaking tasks associated with the preparation of SAET conferences;
- Liaising with ELP’s to review advice and provide instruction;
- Formulating settlement options;
- Ensuring dispute outcomes are effectively communicated and actioned with all key stakeholders;
- Maintaining compliance with relevant Acts and RTWSA Instructions.

Qualifications:
**We’re interested in hearing from people who possess**:

- Ability to make decisions, influence and negotiate win/win outcomes;
- Excellent time management and organisation skills;
- Ability to build rapport with key stakeholders;
- Excellent communication and interpersonal skills;
- Sound knowledge of Workers Compensation Claims Management and the Return to Work Act 2014.

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- True flexible work hours, including 9 day fortnight
- 2 Paid Volunteer days per year
- Paid Parental Leave
- Staff referral incentive
- Opportunities for ongoing education and development
- Service recognition awards to celebrate your contribution to the company
- Employee assistance program for yourself and your immediate family members
- Staff benefits program with a wide range of discounts on offer
- The opportunity to work for a company that gives back to the community through our Gentle Bear program
- A fun, supportive and inclusive working environment

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**If this sounds interesting to you - we want to connect**

**Only people with the right to work in this country will be considered for this role.

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