Customer Success Manager
2 months ago
Location:
- Sydney CBD- Job Type:
- Permanent- Posted:
- 6 days ago- Contact:
- Nic Gulliver- Discipline:
- General IT
- Reference:
- 254673Our client is a progressive, well established, SME working to help businesses. They were established with the express purpose of supporting modern, innovative business models using technology and know-how that builds capability and creates opportunity for their clients. They have a platform-as-a-service offering capabilities across all functional domains from buy, through to order management, payments, and lifecycle management of the customer. They are embarking on a new journey and are revolutionising their business and expanding their position in the market.
This is an exciting time to join a progressive business about to embrace a rapid technology transformation. They need to hire a talented team of people to join them and assist with the transformation.
The customer success manager plays a critical role in ensuring that customers are able to achieve their desired outcomes using our platforms. The primary responsibility of a customer success manager is to ensure that customers are successful in their use of the software and continue to see value in the product, leading to their retention and growth as customers.
**Responsibilities**:
- Managing the adoption of purchased SaaS solutions to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal.
- Act as the primary point of contact for assigned clients and ensure their success with the platform.
- Collaborate with clients to understand their goals and provide solutions to meet their needs.
- Onboarding new customers and providing training and support.
- Continuously improving the onboarding process based on customer feedback.
- Identifying and addressing any customer needs by finding best fit solutions.
- Developing and executing onboarding and growth plans for each customer.
- Collaborating with cross-functional teams to ensure a harmonious customer experience.
- Monitoring and reporting on performance metrics.
**Requirements**:
- A customer focus with a drive to understand the needs of the customer and to translate that need across the business.
- Strong interpersonal and communication skills with the ability to influence without coercion.
- Solution-focused mindset and the ability to think creatively.
- Excellent problem-solving and conflict resolution skills.
- Ability to work effectively in a fast-paced and dynamic environment.
- Strong oral and written communication abilities.
- Experience in customer success, account management, or a related field is preferred.
**Successful applicants will demonstrate**
- Autonomy and the ability to take a high level of personal ownership
- Be customer centric and be proud of what you do
- Authentic, open and communicative
Working in a flexible, hybrid working environment. The role will offer a friendly culture, training and further development as the business is in growth mode and they need the mindset of embracing change and help them scale.
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._
We have other current jobs related to this field that you can find below
-
Customer Success Manager
2 months ago
Sydney Central Business District, Australia Cox Purtell Staffing Services Full time**Contract Type**: Contractor **Location**: Sydney CBD - New South Wales **Industry**: Marketing & Communications **Contact Name**: Lizzie Ritchie **Contact Phone**: **Date Published**: 05-Apr-2023 Customer Success Manager - Marketing/Content Global SaaS Company - Sydney Based. 8 Month Contract - High Potential it will extend or convert to...
-
Customer Success Manager
4 weeks ago
Sydney Central Business District, Australia HAYS Full timeAwesome Customer Success Manager role with SAAS business **Your new company** They are one of the fastest growing cloud-based workplace health, safety, and compliance platforms. The business was built with the user in mind and is designed to ease the administrative burden and cost of WHS management. They have seen tremendous growth supported by innovative...
-
Customer Success Partner
2 months ago
Sydney Central Business District, Australia Manpower Full time**The Company** Our client runs a global team, their Merchant Services teammates are currently located in Sydney, Hong Kong, Singapore, Shanghai, Amsterdam, and London. They all about celebrating differences and standardising best practices whilst sharing their valuable learning's with each other. They are super communicators and collaborate closely with...
-
Customer Success Partner
2 weeks ago
Sydney Central Business District, Australia Manpower Full time**The Company** Our client runs a global team, their Merchant Services teammates are currently located in Sydney, Hong Kong, Singapore, Shanghai, Amsterdam, and London. They all about celebrating differences and standardising best practices whilst sharing their valuable learnings with each other. They are super communicators and collaborate closely with...
-
Customer Success Partner
20 hours ago
Sydney Central Business District, Australia Manpower Full time**The Company** Our client runs a global team, their Merchant Services teammates are currently located in Sydney, Hong Kong, Singapore, Shanghai, Amsterdam, and London. They all about celebrating differences and standardising best practices whilst sharing their valuable learning's with each other. They are super communicators and collaborate closely with...
-
Customer Application Manager
2 weeks ago
Sydney Central Business District, Australia Peoplebank Full timeLocation: - Sydney CBD- Job Type: - Permanent- Posted: - about 3 hours ago- Contact: - Nic Gulliver- Discipline: - General IT - Reference: - 255804Our client, an industry leader is seeking a strategic and hands-on **Customer Application Manager**. You will be responsible for planning and orchestrating work to deliver valuable services that are critical for...
-
Customer Success Manager
2 months ago
Sydney, Australia Amadeus Full timeJob TitleCustomer Success ManagerPurpose of the role The Amadeus Customer Success Managers empower their customers (Travel Sellers and Airlines) to unlock the most value of Amadeus solutions for higher return on their investment and business impact. CSMs aim to bring in more expertise to support our customer business expansion. They are responsible for...
-
Manager, Customer Success
4 days ago
Sydney, Australia Basware Full timeManager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...
-
Customer Success Manager
2 weeks ago
Sydney, Australia Informatica Full time**Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...
-
Manager, Customer Success
3 weeks ago
Sydney, Australia SafetyCulture Full time**Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...
-
Manager, Customer Success
5 days ago
Sydney, New South Wales, Australia Basware Full timeManager, Customer SuccessJoin our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a...
-
Customer Success Manager
3 weeks ago
Sydney, Australia Teradata Full timeWhat You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...
-
Customer Success Manager
4 weeks ago
Sydney, Australia Cisco Systems Full time**Who You Are** This position is for you; the creative, collaborative, ambitious problem solver. You're innately curious, empathetic, and organized so you can wear multiple hats each week. You let your work speak for itself, as you tend to go the extra mile to achieve your goals. You're passionate about helping others, influence effectively, and you believe...
-
Manager, Customer Success
5 days ago
Sydney, New South Wales, Australia Basware Full timeJoin our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people management experience, and a background in value...
-
Manager, Customer Success
2 weeks ago
Sydney, Australia WalkMe Full timeWalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...
-
Customer Success Manager
2 weeks ago
Sydney, Australia Trintech Technologies Ltd Australia Full timeTrintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...
-
Customer Success Manager
7 days ago
Sydney, Australia AvePoint Full time**Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...
-
Customer Success Manager
5 days ago
Sydney, New South Wales, Australia Reveal Full timeJob Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform.As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. The...
-
Manager, Customer Success
2 months ago
Sydney, Australia Basware Full timeJob Description Join our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and...
-
Manager, Customer Success
3 weeks ago
Sydney, Australia Basware Full timeJob Description Join our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and...
