Customer Success Manager

2 weeks ago

Sydney Central Business District, Australia Cox Purtell Staffing Services Full time

**Contract Type**:
Contractor

**Location**:
Sydney CBD - New South Wales

**Industry**:
Marketing & Communications

**Contact Name**:
Lizzie Ritchie

**Contact Phone**:
**Date Published**:
05-Apr-2023

Customer Success Manager - Marketing/Content

Global SaaS Company - Sydney Based.

8 Month Contract - High Potential it will extend or convert to Perm

$145K + Super

Cox Purtell is working with a global SaaS business that sits at the forefront of technology, they are a very well recognised brand with a range of digital products across B2B and B2C. They currently sit on the fortune 100 list of top employers globally

We are hiring for a Customer Success Manager to join the APAC Customer Success team for this business, working in a dynamic one to-many approach, via specific engagements with our customers. You will act as a trusted advisor to our customers and quickly build strong partnerships, drive adoption of products/solutions, and ultimately ensure they realise value from their investment, all whilst operating within fixed scopes of engagements with customers.

This is a contract role for 8 months initially working full time hours, 5 days per week. There is high potential it will extend or convert to Perm for the right person The role is Sydney based and will require someone to be in the office 2 days per week as a minimum, the rest can be work from home.

**Responsibilities Include**:
Connecting with customers via an engagement framework with 3 key pillars.
Accountable for Customer's overall success, including adoption of features from their current product solutions, improving customer health, and bringing confirmed value to customers
Engaging with customers dynamically on fixed scope engagements, to quickly pinpoint specific areas of improvement, and delivering to those requirements within a set timeframe
Aligning engagement outcomes directly to value summaries
Working across a dynamic book of business to focus on the customers whom need the most help, and creating opportunities with those customers before they encounter difficulties
Effectively network within accounts in order to achieve successful execution of the customer's strategy and roadmap
Deliver on an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Foster innovation sharing best practices and new ways your customers can use products
Analyse client adoption data to understand patterns and preferences and suggest ways to improve their results.

**What you'll need to be successful**:
5 + years relevant work experience, ideally in Digital or Experience Marketing, Content Management or Customer Journey Management.
Experience with and an interest in Technology and Content related Technology tools
Strong product knowledge, consulting or business consulting skills advantageous and proven results working as a trusted advisor to drive business value for clients or stakeholders.
Passion for customer success.
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations

If this role sounds of interest to you, please send us your CV today to be considered

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