Service Coordinator

3 weeks ago

Greater Adelaide SA, Australia HAYS Full time

Our client are seeking an experienced Service Coordinator to join their busy and dynamic team

**Your new company**

Hays are proud to be partnering with a leading provider of fire safety and security solutions. Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. Chubb Fire & Security Australia start by living by their value of PROTECT PEOPLE FIRST. They are an industry leader and part of the API Fire and Security group of companies.

**Your new role**

Your new role as Service Coordinator/Operations Support Specialist will join a newly created team reporting to the Operations Support Supervisor. You will be part of a small, busy team responsible for duties not limited to:

- Service Coordination of Field Technicians
- Dispatching and scheduling technicians to customer sites
- Raising of purchase orders and work orders
- Invoicing and data entry
- Proactively updating customers on service work
- Customer service and general administration

**What you'll need to succeed**

To succeed in the role, you will need demonstrated experience in a fast-paced environment as well as:

- Australian Citizenship or Australian Permanent Resident (PR)
- Ability to work between the hours of 7am-4.30pm (8 hours per day)
- Experience working with MS Office - Excel
- Knowledge of Pronto/Salesforce or other ERP/CRM systems will be highly regarded
- A customer-centric focus
- Technical aptitude to pick up the industry and role quickly
- Familiarity with KPI targets

**What you'll get in return**

In return, you will join a small team of colleagues within an organisation where everyone is seen as a leader, with the ability to positively impact another person’s day. Chubb Fire & Security Australia also offer an extensive range of benefits:

- Competitive remuneration package
- Supportive team structure with all training provided
- Planning and support for progression towards any role within Chubb
- Working for a global organisation which brings job stability, where you are treated like family
- Paid University education program through the Employee Scholar Program
- Access to Chubb Hub
- an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more

**What you need to do now**

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