Client Services Coordinator

3 months ago

Greater Adelaide SA, Australia Toll Group Full time

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

The Opportunity

We are looking for an experienced Client Services Coordinator to join our Global Forwarding team in Kilburn SA. Our customers cover both air and sea and range from retail to industrial verticals. As the Client Services Coordinator, you will act as the daily interface between Toll Global Forwarding and the Customer to ensure seamless and professional freight forwarding service.

This is a fantastic opportunity for you to work closely alongside the Regional Sales Manager where you will go the extra distance by assisting with quotes, major tenders and going out on the road to complete customer visits. This role has several growth and development opportunities for someone who is motivated and has the ability to look for ways to add value and boost performance.

As the Client Services Coordinator, you will:
- Handle major customer accounts-
- Liaise with Clients and internal departments to meet expectations and update job information sufficiently and in a timely manner-
- Timely and accurate processing of all shipments to meet Toll, legislative and client requirements-
- Monitor and reconcile shipping line issues i.e. Transhipment, Detention and Demurrage liabilities-
- Coordinate and assist in creating Client implementation plans including, Completing SOPs to meet clients’ requirements, liaising with CRM and other department to deliver information management requirements; maintain contact with relevant stakeholders-
- Promoting excellence through efficiency, safety, and maintaining legal compliance matters-
- Adhere to Chain of Responsibility regulations for goods movement.What We Offer:
- Join a large iconic transport company, and grow your skillset within the Toll business; utilising succession plans, bespoke online learning and development, and the wider Toll network.-
- Market competitive salary-
- A positive and collaborative work environment-
- Opportunities for professional growth and development-
- Local discounts on services and other special benefits for employeesAbout you:
- Experience in freight forwarding with operations and/or customer service experience.-
- Knowledgeable about freight forwarding requirements, markets, and regulations.-
- Excellent communication abilities for interactions with department managers, suppliers, clients, and vendors.-
- Possesses a methodical, organised, and detail-oriented approach while meeting time requirements.-
- Results-oriented and resilient, focused on achieving desired outcomes.-
- Strong planning and analytical skills.-
- Proficiency in Microsoft Suite. What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a crimi

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