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Customer Service Consultant

4 months ago

Queens Park, Australia Bupa Full time

**About the home**

Bupa Queens Park is a warm and inviting home, with a great staff culture, we encourage learning and provide support to all our employees, to help them provide the best care for our residents.

We are in a prime location close to Bondi Junction and near public transport and offer a supportive and nurturing environment with a mix of long term and new staff. We have 71 beds, three floors, lift access, and an underground car parking.

To learn more about our care home please visit:Bupa Queens Park - Aged Care Homes | Bupa Aged Care

**About the Role**

As Customer Service Consultant, you will contribute to a customer-centric administrative experience within the Care Home.

Facilitating a great customer and employee experience within the Care Home, delivering excellence in all aspects of the internal and external customer journey and actively performing the duties across all three core focus areas as outlined below to ensure consistent provision of customer service:

- ** Resident Placement**

Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by coordinating the admissions, welcome and settling in process, ensuring the best possible customer experience
- ** Employee Service**

Support the Care home employee experience through rostering, recruitment activities, onboarding and induction of new starters, and managing employee leave.
- ** Concierge**

**Skills and Experience**
- Certificate IV in Business Administration is desirable
- Previous experience in rostering and the use of Kronos or payroll systems is desirable
- Well-developed administrative skills.
- Possesses good verbal and written communication skills.
- Strong interpersonal skills and a customer service focus.
- Possesses comprehensive computer knowledge (Microsoft Word and Microsoft Excel) or be required to use a computer on a regular basis.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.