Customer Care Consultant

3 weeks ago

Holland Park, Australia SMAART Recruitment Full time

Full-time permanent position - $35.00ph + Super - Temp to Perm
- Flexible Hybrid working post training - On-site parking when in office
- Monday to Friday position with no weekends or late nights

There is nothing more stressful than having to plan a funeral, and when that happens you want the process to be as quick, easy, and stress free as possible.

Our client is a global, privately listed business that has been helping families all over Australia navigate this tricky time with care and understanding.

We are now looking for 3 Customer Care/Service Consultants to join their Holland Park team.

As a Customer Care Consultant, you will be the first point of contact for inbound enquiries for their more than 400 sites. You will be there to help ease the stress and pressure of planning a funeral for the customer and to offer a listening ear. Customer service, data-entry and administration are the key features of the role.

To put it simply, we need people who care about people.

**About the position**:

- Monday - Friday, no weekends or late nights
- Your choice of either 8.00am - 4:00pm or 9:00am - 5:00pm post training
- Hybrid position post training, giving you flexibility to work from home (3/2 Split)
- Holland Park location, with on-site parking
- 2 weeks paid training provided on systems and products
- $35.00ph + Super
- Temp to Perm position

**What we are looking for**:

- Someone who is friendly, loves people, and is empathetic
- Experience in a Call Centre would be great, but any previous Reception or Customer Service role would be great
- Exceptional communication skills, both verbal and written
- Experience with MS Suite
- High attention to detail

If this sound like you, we would love to hear from you

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