Front Office Duty Manager

1 month ago

Brisbane, Australia AccorHotel Full time

Company Description

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event space to be developed in this area.

**Job Description**:
Pullman Brisbane Airport are currently looking for a Full-time Duty Manager (Front Office), to join the professional and dynamic Front Office team. This full-time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department.

**Key Responsibilities Include**:

- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Lead by example when attending to guest requests. Be proactive and resourceful.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members.

**Qualifications**:
**To be successful in this role, you MUST have**:

- Previous front office experience at a supervisory level
- Proven experience in Fidelio or Opera
- Proven customer service, communication and personal presentation skills
- Ability to work a variety of shifts including weekends, evenings and public holidays
- The ability to hold a QLD Responsible Management of Licensed Venues.

Additional Information
**What we can offer you**:

- Monthly social events
- Career progression & education assistance
- Accor discounts on accommodation worldwide
- Discounted meals and beverages on site
- Reward programs
- Flexible working hours
- Refer a friend incentives
- Subsidized onsite parking
- Discounted Air Train weekly pass
- Complimentary car parking after 3 years of continued employment

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