Duty Manager

2 weeks ago


Brisbane, Australia Brisbane Airport Hotels Group Full time

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.

Novotel Brisbane Airport is currently looking for a Full time Duty Manager (Front Office), to join the professional and dynamic Front Office team. This full time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department.

**Key Responsibilities Include**:

- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Lead by example when attending to guest requests. Be proactive and resourceful.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members

**To be successful in this role, you MUST have**:

- Previous front office experience at a supervisory level
- Proven experience in Fidelio or Opera
- Proven customer service, communication and personal presentation skills
- Ability to work a variety of shifts including weekends, evenings and public holidays
- The ability to hold a QLD Responsible Management of Licensed Venues.

**What we can offer you**:

- Career progression & education assistance
- Monthly social events
- Accor discounts on accommodation worldwide
- Medibank insurance discounts
- Discounted meals and beverages on site
- Reward programs
- Flexible working hours
- Refer a friend incentives
- Subsidized onsite parking


  • Duty Manager

    4 weeks ago


    Brisbane, Australia Story Bridge Hotel Full time

    We are looking for an experienced Duty Manager to join the Story Bridge Hotel! Story Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the Deery family since...

  • Duty Manager

    4 weeks ago


    Brisbane, Australia IBIS STYLES Full time

    **Company Description** Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next...

  • Duty Manager

    4 weeks ago


    Brisbane, Australia Squad Hospitality Full time

    Duty Manager required for very busy iconic Brisbane venue. The role requires someone that can walk right into the role and get going from day one. **About the role** - Iconic Italian venue - Multifaceted role working across the whole venue - Run a large team of bar and floor staff - Very well known venue and part of a large hospitality group - Amazing...

  • Manager On Duty

    6 days ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23214541 **Job Category** Rooms & Guest Services Operations **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is...

  • Manager On Duty

    4 weeks ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23089539 **Job Category** Rooms & Guest Services Operations **Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff...


  • Brisbane, Australia IBIS STYLES Full time

    **Company Description** Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next...


  • Brisbane, Australia Legal Aid Full time

    Are you an experienced senior administrator in the legal profession looking for a change? Legal Aid Queensland has a unique opportunity for an outstanding administrator to join the team as the Coordinator - Duty Lawyer Management. This role is key inresponsibly administering our duty lawyer program in Queensland including procuring services by tender,...


  • Brisbane, Australia Australian Venue Co Full time

    The Kenmore is expanding its already-established management team. We are looking for a new Duty Manager who has a passion for all things hospo!. This is an excellent opportunity for a manager looking to step into a large venue and showcase their skills!!. The position will suit a candidate with outstanding leadership skills and the proven ability to...

  • Duty Manager

    4 weeks ago


    Brisbane Central Business District, Australia JRM Hospitality Full time

    **Key Responsibilities**: - Address customer complaints, issues, and incidents, ensuring a high level of guest satisfaction. - Coordinate group arrivals and ensure VIP guests are given special attention and all preparations are in place. - Respond promptly and effectively to guest requests. - Lead by example and uphold service excellence in all interactions...

  • Duty Manager

    2 weeks ago


    Brisbane, Australia THE SEBEL Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Duty Manager

    4 weeks ago


    Brisbane, Australia THE SEBEL Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Brisbane, Australia Australian Venue Co. Full time

    **Job no**: 518877 **Work type**: Salaried **Location**: Brisbane **Categories**: Venue Management Due to internal progression Portadown Hotel is seeking a full-time Duty Manager to join the team!. Portadown Hotel is situated in the heart of Toowoomba. A classic Queenslander hotel with friendly staff and a down-to-earth laidback country atmosphere. Come...


  • Brisbane, Australia Australian Venue Co. Full time

    **Job no**: 515590 **Work type**: Salaried **Location**: Brisbane **Categories**: Venue Management The Original Valley PUB! The Waterloo is looking for its a new Duty Manager to join the team as we get set for a busy 2023!. Located in Fortitude Valley, The Waterloo offers the best of Live Music, Entertainment and Dining! If you have a passion for...


  • Brisbane, Australia Australian Venue Co Full time

    The Sundowner Hotel is on the lookout for a seasoned Duty Manager to join their team amidst the buzz of their recently refreshed bistro and sports bar we are busier than ever! The position will suit a candidate with outstanding leadership skills and the proven ability to positively impact a team and provide exceptional customer service. We are seeking...


  • Brisbane, Australia Australian Venue Co Full time

    The Regatta Hotel is on the lookout for a new Duty Manager to join their esteemed team. Situated along the picturesque Brisbane River and boasting a rich history dating back to 1874, The Regatta Hotel is a cornerstone of Brisbane's hospitality scene. With its underground 1920s prohibition-style club, multiple levels, restaurant, function spaces, and renowned...

  • Duty Manager

    4 weeks ago


    Brisbane, Australia Aurora Resourcing & Talent Pty Ltd Full time

    Relocate away from city life or from another regional location - Permanent Job Opportunity - Picturesque Kimberley region WA We have an opportunity for a Duty Manager to work in the Kimberley in WA You will need to have had hands on experience across Food & Beverage including the bar and restaurant to ensure smooth operations. **Your role will...


  • Brisbane, Australia ALPA Full time

    Work with Australia's largest Independent Aboriginal Corporation - 11.5% super | 7 weeks annual leave |Salary Sacrificing - Shared accommodation and utilities provided **About ALPA** We are the Arnhem Land Progress Aboriginal Corporation (ALPA) and our mission is to operate successful and responsible businesses emphasising local employment, training, career...


  • Brisbane, Australia Australian Venue Co Full time

    Woodpeckers Bar & Grill, situated in the heart of Burpengary Meadows, is on the lookout for a talented Duty Manager to join our team. Our establishment is renowned for its lively atmosphere, and commitment to providing exceptional service with a touch of traditional hospitality. This role is perfect for an individual with outstanding leadership skills and a...

  • Duty Manager

    4 weeks ago


    Brisbane, Australia AccorHotel Full time

    **Company Description** Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms....


  • Brisbane, Australia AccorHotel Full time

    Company Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...