Duty Manager

6 months ago

Brisbane, Australia AccorHotel Full time

**Company Description**
Nestled between Queen Street’s bustling shopping precinct, the idyllic Botanic Gardens and Queensland’s vibrant cultural centre, The Sebel Brisbane is the perfect hotel for an urban getaway.

The Sebel Brisbane is currently seeking a Duty Manager to join the dynamic Hotel.
Reporting to the Front Office Manager, your primary focus is ensuring a high level of guest service at all times.

As Duty Manager, your responsibilities will consist of, but are not limited to:

- Leading and supervising the day-to-day Front Office operations to ensure service standards are followed with friendly and engaging service
- Handling guest concerns and reacting quickly to guarantee memorable moments for our guests
- Ensuring team members are informed daily about priorities to personalise service
- Assisting in all areas of the hotel during peak times to deliver exceptional guest experiences
- Being responsible for the health and safety of all patrons, guests and staff members.
- Liaising daily with the Reservations team to ensure accuracy in room allocation and maximising of yield

**Qualifications**
Your ability to engage our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You have an outcome driven approach to performance and results.

Your experience and skills include:

- Previous experience within a similar role, within the hotel industry
- Prior experience with Fidelio or Opera, Micros, Microsoft Word and Outlook
- Valid First Aid Certificate and Responsible Service of Alcohol
- Availability to work across varied shifts from early mornings to late evenings, including weekends and Public Holidays
- Strong time management, communication and organisational skills

**Additional Information** What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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