Front Office Duty Manager

2 weeks ago


Brisbane, Australia AccorHotels Full time

Front Office Duty Manager - Novotel Brisbane Airport

Brisbane Airport Hotels Group

The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, 3 restaurants, Rooftop Event Space, Executive Lounge, IRD's and 17 meeting spaces. Located at the Brisbane Airport precinct, it is the first accommodation and meeting and event space to be developed in this precinct.

Novotel Brisbane Airport is currently looking for a Full time Duty Manager (Front Office), to join the professional and dynamic Front Office team. This full time role reports to the Front Office Manager, with responsibilities including leading the smooth day-to day shift operation within the Front Office department.

Key Responsibilities Include:

- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Lead by example when attending to guest requests. Be proactive and resourceful.
- Take initiative to ensure that interactions with our customers are positive and productive.
- Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
- Provide guidance, support training and leadership to all employees.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Responsibility for the health and safety of all patrons, guests and staff members

To be successful in this role, you MUST have:

- Previous front office experience at a supervisory level
- Proven experience in Fidelio or Opera
- Proven customer service, communication and personal presentation skills
- Ability to work a variety of shifts including weekends, evenings and public holidays
- The ability to hold a QLD Responsible Management of Licensed Venues.

What we can offer you:

- Career progression & education assistance
- Monthly social events
- Accor discounts on accommodation worldwide
- Medibank insurance discounts
- Discounted meals and beverages on site
- Reward programs
- Flexible working hours
- Refer a friend incentives
- Subsidized onsite parking

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.



  • Brisbane, Australia AccorHotel Full time

    Company Description The Brisbane Airport Hotels Group encompasses the Pullman, Novotel and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. We have a Rooftop Event Space, Executive Lounge, 532 guest rooms, 3 restaurants, and 17 meeting spaces. Located in the Brisbane Airport precinct, we are the first accommodation and event...

  • Manager On Duty

    4 weeks ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23089539 **Job Category** Rooms & Guest Services Operations **Location** W Brisbane, 81 North Quay, Brisbane, QUEENSLAND, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff...

  • Front Office Manager

    4 weeks ago


    Brisbane, Australia Grupo Mantra Full time

    Located on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest in resorts in Cairns, with a mixture of corporate and leisure guests. It offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here...

  • Duty Manager

    4 weeks ago


    Brisbane, Australia IBIS STYLES Full time

    **Company Description** Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next...


  • Brisbane Central Business District, Australia Cornerstone Medical Recruitment Full time

    Work in the Brisbane City! - Permanent Full-time position - No weekend work required Located in the heart of Brisbane CBD, this modern practice is seeking an experienced **Front Office Coordinator** to step into this Dental studio. Working for the singular Dental Surgeon, will see you joining a team that is driven by their outstanding customer care -...


  • Brisbane, Australia IBIS STYLES Full time

    **Company Description** Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are bright, colourful, stylish and we are looking for our next...

  • Manager On Duty

    6 days ago


    Brisbane, Australia Marriott International, Inc Full time

    **Job Number** 23214541 **Job Category** Rooms & Guest Services Operations **Location** W Brisbane, 81 North Quay, Brisbane, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **NATURAL TALENT** Explore an exciting new career path at W Hotels where your natural talent is...

  • Duty Manager

    2 weeks ago


    Brisbane, Australia THE SEBEL Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Duty Manager

    4 weeks ago


    Brisbane, Australia THE SEBEL Full time

    Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Brisbane, Australia ibis Styles Brisbane Elizabeth Street Full time

    Company Description Do you perceive yourself as creative, extroverted and highly customer orientated? If so, ibis Styles Brisbane Elizabeth Street is currently looking for a Front Office All Rounder. **Job Description**: A day in the life of a Front Office All Rounder consists of: - Providing exceptional customer service by responding to their requests...

  • Front End Supervisor

    2 weeks ago


    East Brisbane, Australia Costco Wholesale Full time

    DAILY RESPONSIBILITIES Develops, coaches, counsels, and directs Front End personnel. Provides feedback to promote teamwork and accountability among employees. Interactively monitors employee performance and participates in performance reviews as needed. Works with the Front End Manager in employee staffing and maintenance; interviewing, hiring and...

  • Duty Manager

    4 weeks ago


    Brisbane, Australia AccorHotel Full time

    **Company Description** Pullman & Mercure King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travelers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms....

  • Duty Manager

    4 weeks ago


    Brisbane, Australia Story Bridge Hotel Full time

    We are looking for an experienced Duty Manager to join the Story Bridge Hotel! Story Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the Deery family since...

  • Front End Supervisor

    2 weeks ago


    Brisbane, Australia Costco Wholesale Full time

    Costco Ipswich Full Time Position - 38 hrs per week Rotating roster which will include weekend work. DAILY RESPONSIBILITIESDevelops, coaches, counsels, and directs Front End personnel. Provides feedback to promote teamwork and accountability among employees. Interactively monitors employee performance and participates in...


  • Brisbane, Australia Royal Albert Hotel Full time

    We are currently seeking a _part-time or_ _full time_ Front Desk Receptionist/Porter who is an all rounder, to work at our prestige hotel. **You’re main duties are, but not limited to**: - Check guest in⁄out - Maintain guest accounts - Manage reservations - Answering Phones - Scheduling Quotes - Parking guest vehicles - Generate reports and more -...


  • Brisbane, Australia Legal Aid Full time

    Are you an experienced senior administrator in the legal profession looking for a change? Legal Aid Queensland has a unique opportunity for an outstanding administrator to join the team as the Coordinator - Duty Lawyer Management. This role is key inresponsibly administering our duty lawyer program in Queensland including procuring services by tender,...


  • Brisbane, Australia Randstad Australia Full time

    Position Overview: Randstad Business Support are looking for versatile Office Managers/Allrounders to oversee the smooth functioning of our client's workplace operations. This role requires a proactive individual who can juggle multiple tasks efficiently, from administrative duties to managerial responsibilities. The ideal candidate will be organized,...


  • Brisbane, Queensland, Australia Randstad Australia Full time

    Position Overview: Randstad Business Support are looking for versatile Office Managers/Allrounders to oversee the smooth functioning of our client's workplace operations. This role requires a proactive individual who can juggle multiple tasks efficiently, from administrative duties to managerial responsibilities. The ideal candidate will be organized,...

  • Duty Manager

    4 weeks ago


    Brisbane, Australia Squad Hospitality Full time

    Duty Manager required for very busy iconic Brisbane venue. The role requires someone that can walk right into the role and get going from day one. **About the role** - Iconic Italian venue - Multifaceted role working across the whole venue - Run a large team of bar and floor staff - Very well known venue and part of a large hospitality group - Amazing...


  • Brisbane, Australia Office of the Governor Full time

    **DUTIES**: - Maintain to a high degree of accuracy the Official Diary, in consultation with the Executive Officer, ensuring that it reflects all the commitments of the Governor and Spouse Program and key operational arrangements for the Estate. Administration of inwards and outwards correspondence including assessment and drafting of correspondence. Ensure...