See more Collapse

Hotel Duty Manager

2 months ago

Brisbane, Australia Hotel Grand Chancellor Brisbane Full time

Hotel Grand Chancellor Brisbane is situated on the highest point in Brisbane’s Central Business District. Currently an full time opportunity exists for a
**Duty Manager** to join our team.

Reporting to the Hotel Manager, you will be responsible for the **hands on day to day management** of our Front desk team, not only meeting our guests' arrival and departure needs, but bringing our hotel to life, engaging with our guests and handling any issues which arise. Working as part of a larger management team you will have a flair for smart, sustainable business solutions, yet demonstrate a flexible and adaptive hands-on approach to manage employee relationships within the business to meet operational demands.

Your role will comprise of a number responsibilities which include a variety of senior front office duties, such as rostering of staff and the ongoing training and development of our Front Office team.

Above all you will need to be a **passionate** and **hardworking** individual, who can multi task whilst under pressure. Being responsible for the hotel in the absence of senior management, you will possess the confidence and skills to ensure the smooth running of the business. You will be flexible working a rotating roster including morning and afternoon shifts with the occasional graveyard shift to cover leave.

**Hotel Grand Chancellor** offers all employees great benefits which include: duty meals, uniforms, dry cleaning, carparking, F&B discounts, accommodation discounts, training & development opportunities and a fun friendly working environment.

**Duties will include, but are not limited to**:

- Effective coordination and supervision of all guest arrivals and departures
- Deliver exceptional customer service to all guests and handle guest complaints with patience and in the most professional manner.
- Attend to Reception duties such as check-ins, check-outs, account settlements, and guest inquiries.
- Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved.
- Complete shift audit, balance all cash and hand over floats to incoming Guest Service Agents and bank all cash.
- Liaise with Reservation & Sales team regarding any changes in arrivals, departures, groups and VIP's.
- Assist with the training and development of the front office team.

**To be successful in this role, you will ideally have**:

- At least 12 months experience as an Assistant Manager/Duty Manager in a similar property
- Proven experience in leading and effectively motivating a team
- Strong interpersonal skills both with internal and external customers
- Outstanding written and oral communication skills
- Confidence and ability to handle complex issues, ability to problem solve and remain calm under pressure.
- Excellent time management skills and the ability to meet deadlines
- Impeccable grooming and personal presentation
- Unlimited working rights in Australian
- You are available to work a rotating roster with various shifts including late evenings, early mornings, overnight, weekends and public holidays.

We have other current jobs related to this field that you can find below

  • Duty Manager

    5 days ago

    Brisbane, Queensland, Australia Story Bridge Hotel Full time

    Story Bridge HotelWe are looking for an experienced Duty Manager to join the Story Bridge HotelStory Bridge Hotel has been part of the Brisbane hospitality landscape for many years. It is made up of 4 unique dining locations, 4 diverse bar areas, Gaming, TAB and function rooms with some of the best views in the city. It has been owned and operated by the...

  • Hotel Manager

    3 weeks ago

    Brisbane, Australia Royal Albert Hotel Full time

    We are currently looking for an enthusiastic and confident Hotel Manager, to join and lead our friendly and professional team. As the Manager, you will lead the department, inspiring and developing your team to deliver an exceptional guest experience. You will lead by example, show management experience and knowledge of hotel and property...

  • Hotel Duty Manager Treasury

    7 days ago

    Brisbane, Australia The Star Entertainment Group Full time

    **Exciting Opportunity to Join Our Hotel Team at Treasury Brisbane!** We seek a dynamic individual for the role of Hotel Duty Manager, overseeing and supporting the daily operations of the Hotel and Hotel Food and Beverage Departments, with a primary focus on critical areas like the Front Desk, Reservations, and Concierge. This job needs someone who can...

  • Duty Manager Portadown Hotel

    2 weeks ago

    Brisbane, Australia Australian Venue Co. Full time

    **Job no**: 518877 **Work type**: Salaried **Location**: Brisbane **Categories**: Venue Management Due to internal progression Portadown Hotel is seeking a full-time Duty Manager to join the team!. Portadown Hotel is situated in the heart of Toowoomba. A classic Queenslander hotel with friendly staff and a down-to-earth laidback country atmosphere. Come...

  • Duty Manager Hotel Hq

    6 days ago

    Brisbane, Australia Australian Venue Co. Full time

    **Job no**: 520197 **Work type**: Salaried **Location**: Brisbane **Categories**: Venue Management We are seeking a vibrant and passionate Duty Manager to join our dynamic team at Hotel HQ. This role is perfect for someone who thrives in a fast-paced environment and is dedicated to providing outstanding customer service whilst having fun with a...

  • Duty Manager | Hotel HQ

    4 weeks ago

    Brisbane, Australia Australian Venue Co Full time

    We are seeking a vibrant and passionate Duty Manager to join our dynamic team at Hotel HQ. This role is perfect for someone who thrives in a fast-paced environment and is dedicated to providing outstanding customer service whilst having fun with a close-knit team. As Duty Manager, you will play a crucial role in assisting with the daily operations of the...

  • Duty Manager | Hotel HQ

    3 weeks ago

    Brisbane, Australia Australian Venue Co Full time

    We are seeking a vibrant and passionate Duty Manager to join our dynamic team at Hotel HQ. This role is perfect for someone who thrives in a fast-paced environment and is dedicated to providing outstanding customer service whilst having fun with a close-knit team. As Duty Manager, you will play a crucial role in assisting with the daily operations of the...

  • Duty Manager Portadown Hotel

    5 days ago

    Brisbane, Queensland, Australia Australian Venue Co. Full time

    Job no: 518877Work type: SalariedLocation: BrisbaneCategories: Venue ManagementDue to internal progression Portadown Hotel is seeking a full-time Duty Manager to join the team. Portadown Hotel is situated in the heart of Toowoomba. A classic Queenslander hotel with friendly staff and a down-to-earth laidback country atmosphere. Come join the team that values...

  • Duty Manager The Regatta Hotel

    3 weeks ago

    Brisbane, Australia Australian Venue Co. Full time

    **Job no**: 519958 **Work type**: Salaried **Location**: Brisbane **Categories**: Venue Management The Regatta Hotel is on the lookout for a new Duty Manager to join their esteemed team. Situated along the picturesque Brisbane River and boasting a rich history dating back to 1874, The Regatta Hotel is a cornerstone of Brisbane's hospitality scene. With...

  • Duty Manager | The Regatta Hotel

    2 months ago

    Brisbane, Australia Australian Venue Co Full time

    The Regatta Hotel is on the lookout for a new Duty Manager to join their esteemed team. Situated along the picturesque Brisbane River and boasting a rich history dating back to 1874, The Regatta Hotel is a cornerstone of Brisbane's hospitality scene. With its underground 1920s prohibition-style club, multiple levels, restaurant, function spaces, and renowned...

  • Hotel Receptionist

    2 months ago

    Brisbane, Australia Royal Albert Hotel Full time

    We are currently seeking a _part-time or_ _full time_ Front Desk Receptionist/Porter who is an all rounder, to work at our prestige hotel. **You’re main duties are, but not limited to**: - Check guest in⁄out - Maintain guest accounts - Manage reservations - Answering Phones - Scheduling Quotes - Parking guest vehicles - Generate reports and more -...

  • Hotel Receptionist

    3 weeks ago

    Brisbane, Australia Royal Albert Hotel Full time

    We are currently seeking a _part-time or_ _full time_ Front Desk Receptionist/Porter who is an all rounder, to work at our prestige hotel. **You’re main duties are, but not limited to**: - Check guest in⁄out - Maintain guest accounts - Manage reservations - Answering Phones - Scheduling Quotes - Parking guest vehicles - Generate reports and more -...

  • Hotel Duty Manager | Treasury in Brisbane

    4 weeks ago

    Brisbane, Australia Echo Entertainment Group Full time

    We seek a dynamic individual for the role of Hotel Duty Manager, overseeing and supporting the daily operations of the Hotel and Hotel Food and Beverage Departments, with a primary focus on critical areas like the Front Desk, Reservations, and Concierge. This job needs someone who can create amazing guest experiences and truly capture the essence of...

  • Hotel Duty Manager | Treasury in Brisbane

    3 weeks ago

    Brisbane, Australia Echo Entertainment Group Full time

    We seek a dynamic individual for the role of Hotel Duty Manager, overseeing and supporting the daily operations of the Hotel and Hotel Food and Beverage Departments, with a primary focus on critical areas like the Front Desk, Reservations, and Concierge. This job needs someone who can create amazing guest experiences and truly capture the essence of...

  • Duty Manager Sundowner Hotel

    3 weeks ago

    Brisbane, Australia Australian Venue Co. Full time

    **Job no**: 520051 **Work type**: Salaried **Location**: Brisbane **Categories**: Venue Management The Sundowner Hotel is on the lookout for a seasoned Duty Manager to join their team amidst the buzz of their recently refreshed bistro and sports bar we are busier than ever! **What's on Offer**: - Generous Salary - $72,000 + Plus Super - Opportunity to...

  • Franchise Hotel

    4 weeks ago

    Brisbane, Australia Vignette Collection Full time

    This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_. **About Us** Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and...

  • Franchise Hotel

    3 weeks ago

    Brisbane, Australia Vignette Collection Full time

    This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_. **About Us** At Hotel X, we look for people who are ready to show up and change the world, one interaction at a time. You will love...

  • Duty Manager The Regatta Hotel

    3 weeks ago

    Brisbane, Australia Australian Venue Co. Full time

    **Job no**: 519119 **Work type**: Salaried **Location**: Brisbane **Categories**: Venue Management The Regatta Hotel is seeking a vibrant & professional Duty Managers to join its already-established team! Our award-winning sophisticated venue located in beautiful Toowong, The Regatta offers elegant dining, 7 function spaces, public bar, courtyard...

  • Duty Manager | Sundowner Hotel

    2 months ago

    Brisbane, Australia Australian Venue Co Full time

    The Sundowner Hotel is on the lookout for a seasoned Duty Manager to join their team amidst the buzz of their recently refreshed bistro and sports bar we are busier than ever! The position will suit a candidate with outstanding leadership skills and the proven ability to positively impact a team and provide exceptional customer service. We are seeking...

  • Handyperson - George Williams Hotel

    3 weeks ago

    Brisbane, Australia George Williams Hotel Full time

    **George Williams Hotel** is a reputable, high quality and professionally operated 4-star inner city Hotel with 103 guest rooms and 4 conference rooms. Located in the heart of the Brisbane CBD, near Roma Street Station, Queen Street Mall, Suncorp Stadium and the Brisbane River, the George Williams Hotel is one of the city’s most convenient and affordable...