Tours & Outreach Officer (Pov3.1)

6 months ago

Melbourne, Australia Parliament of Victoria Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Parliament of Victoria

**Salary**: $74,580 - $82,571

Occupation: Hospitality and Tourism

Reference: VG/00000389C

At the Parliament, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process. Our Parliament should be reflective of the community, and that's why we seek to recruit the best, regardless of gender, age, disability, religion, sexual orientation or cultural background.

**Tours & Outreach Officer**

**Tours and Customer Service unit**

**Department of the Legislative Assembly**

At the Department of the Legislative Assembly, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.

**About the role**

The Tours and Customer Service unit sits within the Department of the Legislative Assembly and provides community engagement programs, particularly tours and outreach programs for school students. The unit plays an important customer service and visitor management role as the first point of contact for visitors to Parliament House. When Parliament is sitting, the unit provides support to the Assembly Chamber.

The Tours and Outreach Officer contributes to the work of the unit and promoting the role of Parliament by leading tours and roleplays at Parliament House, connecting to schools virtually through online incursions, and attending regional and metropolitan visits as required. The Tours and Outreach Officer provides impartial front of house support and customer service to a range of stakeholder and assists with the operation of the Assembly Chamber on Sitting Days.

**About you**

You are a confident communicator who has experience presenting to people and highly developed interpersonal, organisational and time management skills. You are a supportive and collaborative team player, have the resilience and adaptability to handle difficult situations and a preparedness to accept a variety of views and opinions.

Your outstanding customer service abilities will be the key to your success in this position as you deal with a diverse range of stakeholders from community groups, school personnel and students to Members of Parliament. You will have proven experience using a range of MS Office software and the ability to problem solve basic technology-based issues. You will also have the ability to use initiative in a range of situations as required.

**Why join us?**

Your health and wellbeing are integral to your success. We have a range of benefits to ensure your physical and mental health are supported, including an annual health and wellbeing calendar with initiatives including flu vaccinations, skin and health checks and optical and eyewear subsidies. As well as discounted health insurance and discounted memberships at over 240 gyms, pools and fitness facilities across Victoria.

Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

For more information about a career with us, visit our website.

**How to apply**

**The process from here**

**Accessibility**

**COVID-19 compliance

  • Tours & Outreach Officer (Pov3.1)

    6 months ago

    Melbourne, Australia Parliament of Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Parliament of Victoria **Salary**: $73,842 - $81,753 Occupation: Hospitality and Tourism Reference: VG/000389C12 At the Parliament, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the...

  • Tours & Outreach Officer

    6 months ago

    Melbourne City Centre, Australia Parliament of Victoria Full time

    Tours & Outreach OfficerTours and Customer Service unitDepartment of the Legislative Assembly About the roleThe Tours and Customer Service unit sits within the Department of the Legislative Assembly and provides community engagement programs, particularly tours and outreach programs for school students. When Parliament is sitting, the unit provides support...

  • Tours & Outreach Officer

    6 months ago

    Melbourne City Centre, Australia Parliament of Victoria Full time

    Tours and Customer Service unit Department of the Legislative Assembly At the Department of the Legislative Assembly, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process. About the role The Tours and Customer Service unit sits within...

  • Tours and Outreach Booking Coordinator

    6 months ago

    Melbourne City Centre, Australia Parliament of Victoria Full time

    Tours and Outreach Booking CoordinatorDepartment of the Legislative Assembly About the role As Tours and Outreach Booking Coordinator you play a key role in the successful operations of the Tours and Customer Service Unit. In this role, you will be responsible for coordinating and booking various tours and outreach programs, overseeing scheduling, and...

  • Tours and Outreach Booking Coordinator

    6 months ago

    Melbourne, Australia Parliament of Victoria Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Parliament of Victoria **Salary**: $84,166 - $90,558 Occupation: Hospitality and Tourism Reference: VG/050224 At the Department of the Legislative Assembly, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected...

  • Technical Lead for Software Engineering at Culture Amp

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About UsCulture Amp is the world's leading employee experience platform, empowering companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.We're backed by leading venture capital funds and have offices in the US, UK, Germany, and Australia. Our innovative approach has earned us...

  • Enterprise Customer Success Representative

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, empowering companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Our mission is to make a better world of work.We've been recognized as one of the world's top private cloud companies by Forbes...

  • Sales Development Representative, Customer

    1 month ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Sales and Customer Success Representative

    1 month ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Drive Customer Success and GrowthCulture Amp is seeking an experienced Sales and Customer Success Representative to join our team. In this role, you will be responsible for driving qualified pipeline opportunities through frontline inbound and outbound activity within our existing customer accounts.You will work in partnership with our Account Managers,...

  • Business Development Representative, Customer Experience Advocate

    4 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    About Culture AmpCulture Amp is the world's leading employee experience platform, empowering companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams.Our platform is powered by people science and the most comprehensive employee dataset in the world. We've helped 25 million...

  • Sales Development Representative, Outbound

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Sales Development Representative, Outbound

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Sales Development Representative, Outbound

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Adoption Customer Success Manager

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Payroll Officer

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Account Executive, Smb

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Revenue Systems Analyst

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how millions of employees across more than 6,600 companies create a better world of work. As the global leader in employee experience, Culture Amp empowers businesses to transform employee engagement, develop high-performing teams, and retain talent via cutting-edge...

  • Account Executive, Smb

    6 months ago

    Melbourne, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Office Experience Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Company OverviewCulture Amp is a leading company in AU, committed to creating a better world of work. We strive to foster a work environment that truly cares for and develops our employees, while creating lasting positive impact.SalaryWe offer a competitive compensation package, including an estimated salary of $95,000 - $110,000 per annum, depending on...

  • North Service Centre Consultant

    2 weeks ago

    Melbourne, Australia AMP Full time

    North Service Centre Consultant (Melbourne) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be....