Reporting and Insight Analyst

1 month ago

Canberra, Australia Serco Full time

**About the Opportunity**

Reporting to the National Operations Support (NOS) Reporting and Insight Manager, you will play a pivotal role in supporting the Reporting and Insight Analytics team. Your responsibilities will include maintaining reporting procedures to ensure compliance with internal control requirements and leveraging opportunities for system improvements. Additionally, you will develop and assess reporting needs, conduct reporting analysis, and provide recommendations. You will document processes, review, and evaluate content and reports, and contribute to continuous improvement and innovation initiatives. This is a permanent full-time position based at our Serco office in Deakin.

**What you’ll be doing**
- Ensure all required reports are generated, Quality Assured, and submitted within expected timeframes
- Actively engage with Stakeholders across J&I to ensure issues are identified and reports/ dashboards are developed that inform a business decision
- Provide support to the National Operations Team members, as required
- Undertake trending and variance analysis
- Collaborate with other business units to identify issues and develop solutions

**About you**

You are a proactive self-starter with a strong focus on continuous improvement and exceptional analytical and problem-solving skills. You possess the ability to influence at all levels of the organization and communicate complex ideas through a creative and practical approach. Thriving in a fast-paced, challenging environment, you combine a strong attention to detail with the ability to see the bigger picture. With excellent planning and time management skills, you can independently manage and deliver multiple concurrent activities and initiatives. You are a respectful and professional individual who consistently demonstrates exceptional moral values in all your actions.
- To be successful in this role, you will have:_
- Proven business analytics experience in a commercial environment
- Strong reporting, analytical and presentation skills
- Strong troubleshooting and analytical investigation techniques
- Proficient in Power Query, Power BI & DAX
- Intermediate SQL Skills (creating & editing queries)
- Familiarity with ETL Processes (Extract, Transform, Load)
- Demonstrated experience designing processes for stakeholders
- Entry-level MS Fabric, Power Automate, JSON and XML structures, PowerShell, Data Modelling and Mapping
- Communicating with non-technical stakeholders & driving solutions
- This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal Police check as an essential selection component for this role._

**About us - Serco & proud**

**Why Join Us**
- You’d be joining a company that delivers essential public services (in partnership with governments) that **impact a better future for communities**, & those in our care
- ** You’ll get to have an impact on how we do things**:Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- **We Invest in you**:Accelerate your career through our learning & development opportunities - think skills-based training, defined career pathways & fantastic internal mobility opportunities across the group
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative, and collaborative. Our people matter and make a difference every day._

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