Reporting and Insight Analyst

1 week ago

Canberra, ACT, Australia Serco Full time

About the Opportunity

Reporting to the National Operations Support (NOS) Reporting and Insight Manager, you will play a pivotal role in supporting the Reporting and Insight Analytics team. Your responsibilities will include maintaining reporting procedures to ensure compliance with internal control requirements and leveraging opportunities for system improvements. Additionally, you will develop and assess reporting needs, conduct reporting analysis, and provide recommendations. You will document processes, review, and evaluate content and reports, and contribute to continuous improvement and innovation initiatives. This is a permanent full-time position based at our Serco office in Deakin.

What you'll be doing

  • Ensure all required reports are generated, Quality Assured, and submitted within expected timeframes
  • Actively engage with Stakeholders across J&I to ensure issues are identified and reports/ dashboards are developed that inform a business decision
  • Provide support to the National Operations Team members, as required
  • Undertake trending and variance analysis
  • Collaborate with other business units to identify issues and develop solutions

About you

You are a proactive self-starter with a strong focus on continuous improvement and exceptional analytical and problem-solving skills. You possess the ability to influence at all levels of the organization and communicate complex ideas through a creative and practical approach. Thriving in a fast-paced, challenging environment, you combine a strong attention to detail with the ability to see the bigger picture. With excellent planning and time management skills, you can independently manage and deliver multiple concurrent activities and initiatives. You are a respectful and professional individual who consistently demonstrates exceptional moral values in all your actions.

Your ideal skills & experience -

  • Proven business analytics experience in a commercial environment
  • Strong reporting, analytical and presentation skills
  • Strong troubleshooting and analytical investigation techniques
  • Proficient in Power Query, Power BI & DAX
  • Intermediate SQL Skills (creating & editing queries)
  • Familiarity with ETL Processes (Extract, Transform, Load)
  • Demonstrated experience designing processes for stakeholders
  • Entry-level MS Fabric, Power Automate, JSON and XML structures, PowerShell, Data Modelling and Mapping
  • Communicating with non-technical stakeholders & driving solutions

You do not need to match every listed expectation to apply for this position. If you like the look of the role, we'd love to hear from you.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal Police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

About us – Serco & proud

At Serco, not only is the nature of the work we do important, but everyone has a vital role to play from caring for vulnerable people to managing complex public services. We are a team of 50,000+ globally and 14,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management & citizen services. To learn more please visit

Why Join Us

  • You'd be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
  • You'll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
  • We Invest in you: Accelerate your career through our learning & development opportunities – think skills-based training, defined career pathways & fantastic internal mobility opportunities across the group

If you're inspired to make a positive difference, apply now.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative, and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco, you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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