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Reporting & Insights Analyst

3 months ago

Canberra, ACT, Australia Singtel Group Full time

At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

The Reporting and Insights Analyst based in Canberra is part of team coordinating Commercial & Reporting contract deliverables and internal commercial functions. This includes all facets of managed services and business delivery including SLA reporting, contract deliverable management, commercial models and purchase order management.

This role works closely with both the Client and the Delivery team, and is part of a team that is the conduit between the customer and Optus regarding Commercials and Reporting Management. The role involves high levels of attention to detail, strong analytical skills, customer relationship management and personal time management.

The day to day

Part of a team providing:

  • Provide account performance, trending & critical Reporting for Federal Government accounts via client & Optus performance measurement tools.
  • Support for financial functions including purchase orders and review of the financial aspects of customer proposals
  • Preparation and delivery of Weekly, Monthly, Quarterly and Annual and Critical Key deliverable reporting.
  • Maintenance & communication of reporting schedules, deliverables & timeframes.
  • Ad hoc Governance reports as requested.
  • Insights on client account performance.
  • Attend Client meetings and support presentation of Optus reporting & trending.
  • Management of internal reporting communication.
  • Support Service Improvement initiatives and reporting enhancement.

Why you are our next Reporting and Insights Analyst

  • Australian Citizen for Security clearance purposes
  • Specific experience in Telco or Managed Services Commercials/Reporting.
  • A track record in successfully achieving/exceeding operational goals.
  • Demonstrable experience with billing and P&L management.
  • Utilise Excel for data analysis, financial modelling and reporting.
  • An interest in process automation

What's in it for you?

  • 3 days in the office, 2 days remote – with flexible hours to suit
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus staff have access to resources, webinars and support via the 'Parents at Work portal'
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
  • Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email along with your preferred method of contact and we will be in touch.

For more information on Diversity, Inclusion & Belonging at Optus, please visit