Service Desk Analyst

6 months ago


Adelaide, Australia NEC Corporation Full time

The purpose of this position is to provide second-level incident and service request resolutions to ICT customers through the Service Desk, ensuring adherence to agreed service levels and maintaining exceptional standards of customer service and quality.

**Key responsibilities will include**:

- Ensuring the best customer experience by providing superior level of customer service at all times
- Providing an advanced level of technical and operational support to customers
- Support the Service Desk Level 1 team with enhanced technical capability and specialist skills in a mentoring role.
- Timely and accurate documentation of work performed, to the standard required and using the systems, processes and/or methods specified.
- Developing technical knowledge articles to support each customer’s individual requirements.
- Meet or exceed all internal KPIs

**Australian Citizenship is required for this role.**

**To be successful in this role you will**:

- Be able to work on a rotating roster
- Be able to gain a National Police Clearance

**At NEC**

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes; we take ownership of customer problems and are polite, friendly, patient and professional at all times.


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