Customer Marketing Operations Manager

4 weeks ago

Sydney, Australia Westpac Banking Corporation Full time

Customer Marketing Operations Manager

**46597 Customer Marketing Operations Manager**
- Permanent
- Barangaroo
- Hybrid working arrangement.

**How will I help?**

As a Customer Marketing Operations Manager, you will leverage your exceptional process and documentation skills to enhance new processes and refine existing ones. You will be the key point of contact for prioritising 1:1 campaign between Go-To-Market and Integrated Customer Marketing teams. Your role is crucial in ensuring the smooth delivery of these campaigns via the outbound channel, while also being the main point of contact for channel partners to maintain an effective and efficient operating rhythm.

Roles and Responsibilities:

- Continual Improvement: Identify and implement improvements in work processes, integration, and collaboration. Continuously assess and refine Customer Marketing operational workflows to enhance efficiency and effectiveness.
- Standards and Best Practices: Share standards, best practices, and feedback across Customer Marketing and Outbound Channels to ensure alignment and consistency. Establish and promote guidelines that drive operational excellence.
- Cross-Departmental Collaboration: Work seamlessly across departments to ensure exceptional customer experiences. Facilitate communication and cooperation between teams to achieve unified goals.
- Support to Leadership: Provide support to the Outbound Channel Lead. Assist in the strategic planning and execution of Customer Marketing initiatives.
- Campaign Prioritization: Assist and manage prioritisation of Customer Marketing initiatives to facilitate core business objectives. Coordinate with various teams to ensure the most critical campaigns are executed timely and effectively.
- Guidance and Coaching: Assist with guidance and coaching of internal stakeholders and channel partners to foster collaboration and performance excellence in outbound channels.
- Training and Tools: Identify and implement training/tools to enable Customer Marketing Managers to deliver exceptional customer experiences.
- Vendor Management: Manage external vendors, such as Direct Marketing and SaaS Companies, to ensure smooth workflow. Oversee vendor relationships to guarantee that projects are completed to the highest standards.
- Brand Governance: Collaborate with Brand & Marketing Operations to ensure brand governance is maintained and external vendors leverage the most up-to-date assets. Safeguard brand integrity in all marketing efforts.

**What's in it for me?**

You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Bachelor's degree in business, marketing, operations, or a related field.
- 5+ years of experience in outbound channel management or marketing position.
- You're excited about efficiencies and enablement themes.
- You challenge the status quo in your relentless quest for ways to continually improve.
- You thoroughly understand 1:1 marketing, media and creative development to identify areas of improvement.
- Experience in process review, enhancement & enablement themes.
- Strong communication and influence skills.

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300001035596241

  • Customer Marketing Operations Manager

    5 days ago

    Sydney, New South Wales, Australia Westpac Banking Corporation Full time

    Customer Marketing Operations Manager46597 Customer Marketing Operations Manager Permanent Barangaroo Hybrid working arrangement.How will I help?As a Customer Marketing Operations Manager, you will leverage your exceptional process and documentation skills to enhance new processes and refine existing ones. You will be the key point of contact for...

  • Manager, Marketing and Customer Operations

    5 days ago

    Sydney, New South Wales, Australia Mirvac Full time

    Manager, Marketing and Customer Operations - BTR Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are: #1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022 #1...

  • Manager, Marketing

    4 weeks ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **Fixed Term full-time opportunity till December 2025**: - **Sydney CBD location and hybrid ways of working - WFH** **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and...

  • Manager, Marketing and Customer Operations

    5 days ago

    Sydney, New South Wales, Australia Mirvac Full time

    Mirvac's TeamMirvac's team stands out as our most valuable asset. We take pride in fostering a culture of inclusivity, innovation, and collaboration, creating an environment where people truly enjoy working.Two recent achievements that underscore this commitment are:#1 ranking in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022#1...

  • Manager, Marketing and Customer Operations

    5 days ago

    Sydney, New South Wales, Australia Mirvac Full time

    Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are:#1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022 #1 Company Globally for Gender Equality in Equileap's 2022...

  • General Manager Brand and Marketing Metro

    3 weeks ago

    Sydney, Australia Brand & Marketing Full time

    **About Woolworths Group** Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is...

  • General Manager Brand and Marketing Metro

    5 days ago

    Sydney, New South Wales, Australia Brand & Marketing Full time

    About Woolworths GroupWoolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and...

  • Manager, Marketing and Customer Operations

    1 month ago

    Sydney, Australia Mirvac Full time

    Manager, Marketing and Customer Operations - BTR Job Title

  • Manager, Marketing and Customer Operations

    4 weeks ago

    Sydney, Australia Mirvac Full time

    Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are: #1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022 #1 Company Globally for Gender Equality in Equileap's...

  • Manager, Marketing and Customer Operations

    2 weeks ago

    Sydney, Australia Mirvac Full time

    Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are: #1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022 #1 Company Globally for Gender Equality in Equileap's...

  • Customer Marketing Manager

    2 weeks ago

    Sydney, Australia Aquent Full time

    **Data-savvy, Customer Marketing Manager** **6 month contract** **Sydney - 3 days onsite** Working with one of Australia’s well-known telcos, this role is pivotal to the success of their strategic base transformation program. This is an opportunity to lead campaign design, execution, and communication across all channels. You’ll leverage your...

  • Customer Marketing Manager

    2 months ago

    Sydney, New South Wales, Australia Aquent Full time

    Data-savvy, Customer Marketing Manager6 month contractSydney – 3 days onsite Working with one of Australia's well-known telcos, this role is pivotal to the success of their strategic base transformation program. This is an opportunity to lead campaign design, execution, and communication across all channels. You'll leverage your expertise in complex data...

  • Marketing Officer

    2 weeks ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **The Division** The Customer Strategy, Technology and Innovation division within Transport leads the development of long-term, multi-modal strategies, plans and policies across NSW. We leverage data and insights, implement new technologies, drive innovation and build partnerships to provide customer-centred solutions. **About the team** The Brand and...

  • Manager Premiums and Markets

    3 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    The State Insurance Regulatory Authority (SIRA) is looking for a Manager Workers Compensation and Home Building Compensation Regulation (WHBCR), to join our Premiums and Markets team! **Benefits**: - Fantastic temporary clerk grade 11/12 opportunity. - Salary range: $134,411 - $ 155,445 base per annum plus employer’s contribution to superannuation and...

  • Customer Marketing Manager

    4 days ago

    Sydney, Australia Weel Full time

    Customer Marketing Manager **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...

  • Customer Marketing Manager

    2 weeks ago

    Sydney, Australia Weel Full time

    Customer Marketing Manager **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this...

  • Marketing Operations Manager

    2 months ago

    Sydney, Australia Protecht Group Full time

    We are seeking a dynamic Marketing Operations Manager to join us at Protecht on a full-time basis in our NSW team! Our cloud-based SaaS platform - Protecht.ERM - is what makes us really stand out. It’s one of the most comprehensive, flexible, and dynamic risk management solutions available today. This is a key role where you will be providing support...

  • Growth Marketer

    5 days ago

    Sydney, New South Wales, Australia In Marketing We Trust Full time

    How to tell if this job is the right fit:You are independent, self-directed, and value work that allows you to be creative. You have a growth mindset and are not afraid to take risk. You are skilled in experimentation You have been part of at least one startup (startup project) and were involved in its early stages You enjoy fastpaced projects that allow you...

  • Customer Marketing Manager

    5 days ago

    Sydney, New South Wales, Australia Weel Full time

    Customer Marketing ManagerAbout WeelWeel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending.We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision, we keep...

  • Manager, Portfolio Marketing

    4 weeks ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling....