Manager, Marketing and Customer Operations

2 weeks ago

Sydney, Australia Mirvac Full time

Mirvac's people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two recent accolades to reflect this are:

  • #1 in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022
  • #1 Company Globally for Gender Equality in Equileap's 2022 & 2023 Review

We also offer a number of competitive and unique benefits for permanent employees including:

  • $1000 of Mirvac Securities Annually
  • Flexible Work Arrangements
  • Leadership and Professional Development Programs
  • Generous Parental & Partner Leave Policy
  • Unlimited Volunteer Leave and National Community Day
  • Mirvac Pride Committee

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.

At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.

Our opportunity

As a Manager, Marketing and Customer Operations – Build To Rent you will be responsible for delivering on our vision and strategy for LIV.

Your responsibilities will include:

  • Support the onsite LIV teams in the adoption of the brand promise and overall experience.
  • Drive the implementation of the LIV Communications Framework.
  • Support the LIV Asset teams on best practice communication responses.
  • Monitor and manage digital customer channels. This includes creating and scheduling content, responding to queries, and monitoring behaviour and rules of engagement. 
  • Monitor and respond to LIV Google Reviews.
  • Build EDM’s in Salesforce Marketing Cloud to support the communication and promotion of various operations, programs, events and experiences.
  • Responsible for sourcing and maintaining content on the LIV App and website. 
  • Support the implementation of LIV App enhancements to deliver added value to LIV communities.
  • Responsible for driving usage and engagement on the LIV App.
  • Develop a deep understanding of LIV customers; their needs, behaviours and jobs-to-be-done, to inform and support strategies, programs, experiences and projects.
  • Support delivering the vision for our experience programs across LIV that drive community, customer acquisition, engagement, retention and unlock commercial partnerships.
  • Drive the implementation of the annual calendar of programs, events and experiences in partnership with the LIV Asset teams.
  • Deliver guidelines for successful localisation and implementation of programs across each of the LIV Assets.
  • Brief creative requirements for all programs and experiences, and where necessary, support roll out/localisation of creative in Canva.
  • Source and manage relevant supplier relationships in partnership with the LIV Asset teams.
  • Identify local partnership opportunities to deliver added value to LIV communities.
  • Measure and report on initiatives to determine value, effectiveness, and support decision making.

Your point of difference

  • Tertiary qualification in Business, Marketing, Customer, or equivalent is desirable.
  • A minimum of 5 years’ experience in a marketing and customer roles. 
  • Demonstrated delivery experience collaborating with customer, marketing, operational and digital teams.
  • Demonstrated experience executing on strategy.
  • Demonstrated innovation experience.
  • Ability to manage all levels of internal and external customers.

All of these attributes are preferred but not essential, if you think you may be the right fit for the role please still apply

Apply now
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