Manager, Marketing and Customer Operations

1 week ago

Sydney, New South Wales, Australia Mirvac Full time
Mirvac's Team

Mirvac's team stands out as our most valuable asset. We take pride in fostering a culture of inclusivity, innovation, and collaboration, creating an environment where people truly enjoy working.

Two recent achievements that underscore this commitment are:

  • #1 ranking in AFR BOSS' Best Places to Work in Property, Construction & Transport 2022
  • #1 globally for Gender Equality according to Equileap's 2022 & 2023 Review

In addition, we provide a range of attractive benefits for our permanent employees:

  • $1000 worth of Mirvac Securities annually
  • Flexible Work Arrangements
  • Leadership and Professional Development Programs
  • Generous Parental & Partner Leave Policy
  • Unlimited Volunteer Leave and National Community Day
  • Mirvac Pride Committee
About Mirvac

With a clear purpose to 'reimagine urban life,' Mirvac is an esteemed Australian property group. For over half a century, we have dedicated ourselves to shaping the urban landscape of Australia, evolving from a small venture to a leading ASX-listed property group known for sustainability, innovation, safety, and placemaking.

At Mirvac, we recognize that our strength lies in our team, their dedication, expertise, and the exceptional experiences they craft for our audience.

Your Role - Manager, Marketing and Customer Operations – Build To Rent

As the Manager of Marketing and Customer Operations – Build To Rent, your mission involves executing our vision and strategy for LIV.

Your main responsibilities include:

  • Supporting LIV teams on-site in embracing the brand promise and enhancing the overall experience.
  • Driving the implementation of the LIV Communications Framework.
  • Assisting LIV Asset teams in developing effective communication responses.
  • Overseeing digital customer channels, including content creation, query responses, and behavior monitoring.
  • Monitoring and managing LIV Google Reviews.
  • Creating EDMs in Salesforce Marketing Cloud to facilitate communication and promotion.
  • Curating and updating content on the LIV App and website.
  • Contributing to LIV App enhancements to elevate the value for communities.
  • Fostering engagement and usage on the LIV App.
  • Developing a profound understanding of LIV customers to guide strategies and programs.
  • Supporting the execution of experience programs that drive community, acquisition, and engagement.
  • Implementing an annual calendar of programs and events in collaboration with the LIV Asset teams.
  • Providing guidelines for effective program localization across LIV Assets.
  • Collaborating on creative briefs and creative rollouts in Canva.
  • Managing supplier relationships and seeking local partnership opportunities.
  • Measuring and reporting on initiatives to evaluate efficacy and inform decisions.
Your Unique Qualifications

An academic background in Business, Marketing, Customer relations, or equivalent is advantageous.

A minimum of five years' experience in marketing and customer-facing roles.

Demonstrated experience in collaborating across customer, marketing, and operational teams.

Proven track record in executing strategies and fostering innovation.

Ability to engage effectively with internal and external stakeholders at all levels.

While these qualifications are preferred, if you believe you have what it takes for this role, we encourage you to apply.

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