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Customer Service Coordinator

3 months ago

Adelaide, Australia UniLodge Australia Pty Ltd Full time

Central CBD location nestled on Victoria Street - easily accessible using Adelaide Metro
- Access real opportunities for career growth and development
- Permanent Full Time position - Mon - Fri 38 hours per week.

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”.

**NEW OPPORTUNITY**

We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on Permanent Full Time basis. If you enjoy a role that offers a bit of variety, exposure to events and leadership, and you’re okay to be on your feet, then please read on

**WHO YOU ARE & THE ROLE**

There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands on and genuinely enjoy delivering good customer service. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. A background in reception or hospitality will provide you with a good grounding for this role. Some of your essential skills will include strong written and verbal communication, good computer skills, strong telephone etiquette and organisational skills.

At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

Some of the responsibilities will include, but not be limited to:

- Creating a friendly environment and delivering a positive resident experience
- Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
- Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed
- Coordinating and execute administrative duties (including operating the front desk reception, incoming and outgoing mail, filing, etc.).
- Have an awareness and empathy for the many diverse groups and backgrounds within the
UniLodge community
- Cultivate a positive culture within UniLodge, building its appeal in the
marketplace for future and current student residents
- Ensure that the residents rights to tenancy conditions and privacy are maintained

Our mandatory requirements include:

- Eligibility to work in Australia
- National Police Check (completed within last 3 months)
- Working with Children's Check, as part of the no card, no start ruling in SA.
- Valid Certificate - Property Management Registration registered with the Dept. of Consumer Business and Services (or be willing to obtain).

**A LITTLE ABOUT US**

Across our workforce we have built an enviable culture of **_trust_**_, _**_engagement_**_, _**_collaboration_**, and **_fun_**. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

**JOIN OUR TEAM**

If have a passion for delivering excellent customer service with a smile, click **‘Apply’ **to submit your Cover Letter and Resume.
- UniLodge are a 2024 Circle Back Initiative Employer - We commit to responding to every applicant._