Aps6 Intake Officer

4 weeks ago

Brisbane, Australia face2face Recruitment Full time

face2face Recruitment are working with Open Arms, Veterans' and Families Counselling, to source Intake Officers. Intake Officers ensure current and formerly serving Australian Defence Force (ADF) personnel, their partners and families, have timely and specific access to their mental health support services and resources.
- **face2face Reference No #589841**:

- **Contract until June 2024 with likely long-term extension**:

- **Roles in both Stafford and Mt Gravatt**:

- **Full-time 37.5 hour per week roles**:

- **$55.00 - $65.00 per hour plus super depending on experience
**Description**:
Reporting to the Assistant Director, the Intake Officer is responsible for the management of the regional allocations queue. This involves reviewing intake assessments, liaising with clients as required, management of client expectations in line with organisational capacity, and liaising with clinicians and other key staff to facilitate the referral process.

Generally, these clients are from external sources, but occasionally they will be internally referred from Community and Peer Advisors and Clinical Care Coordinators within the Open Arms organisation.

**Duties**:

- Provide daily oversight of the regional allocations queue.
- Review of intake assessments.
- Matching of clients to appropriate staff based on their needs
- Escalating and prioritising clients in consultation with an Assistant Director or delegate.
- Contacting clients on the waiting list when required.
- Conduct intake assessments to inform suitability for couples and family counselling, including Family and Domestic Violence screening. Participate in community development and service promotion activities, as required.

**Essential qualifications and registrations are required**:

- Qualifications as a Counsellor with a minimum Level 4 Australian Counselling Association registration, **OR**:

- Qualifications as a registered Psychologist / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, **OR **Qualification as a Social Worker and be eligible for membership of the Australian Association Social Workers (AASW)

Applications close **9am Monday 11 September**

Tony Sapsford

Account Manager

02 6199 5750

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