Intake Officer

2 weeks ago


Brisbane, Queensland, Australia Education Full time
About the Department of Education

The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity.

This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role
As the Intake Officer you will have the responsibility for the following:

  • Assist with the provision of high-quality confidential complaints management, case management, administrative services and data entry verification, and executive support.
  • Assist with the management of complaint intake, assist in preparing matters for assessment and maintain the department's complaints database
  • Assist in the development, implementation and documentation of the Integrity
  • Intake Referrals and Partnerships administrative processes and practices.
  • Assist with maintaining effective time management practices for the Manager, including prioritising correspondence and responding to outstanding queries and requests for information. This includes being the first point of contact for incoming complaints.
  • Contribute as part of a team to the development of plans and key performance indicators that will measure and monitor performance so as to achieve improved outcomes with regard to case file management.
Please view the Role Description for a list of duties.
How to Apply

  • Please attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history); and
  • A 2 page written statement in response to the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.
  • Intake Officer

    2 weeks ago


    Brisbane, Queensland, Australia Office of the Queensland Ombudsman Full time

    The Office of the Queensland Ombudsman investigates complaints about the actions and decisions of Queensland government departments and agencies, local councils and publicly funded universities; and works with agencies to improve their decision-making.As an Intake Officer, you will be responsible for the management of a caseload of files involving the...

  • Aps6 Intake Officer

    2 weeks ago


    Brisbane, Queensland, Australia face2face Recruitment Full time

    face2face Recruitment are working with Open Arms, Veterans' and Families Counselling, to source Intake Officers. Intake Officers ensure current and formerly serving Australian Defence Force (ADF) personnel, their partners and families, have timely and specific access to their mental health support services and resources.- face2face Reference No #589841:-...


  • Brisbane, Queensland, Australia The State Of Queensland Full time

    Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...


  • Brisbane, Queensland, Australia The State Of Queensland Full time

    Complaints Intake and Resolution Officer The Complaints Intake and Resolution Officer is a delegate of the Health Ombudsman with responsibility for providing complaint management and resolution advice to the public (both prisoner health consumers within correctional facilities and also general health service consumers) to assist / enable them to lodge a...

  • Intake Officer

    2 weeks ago


    Brisbane, Queensland, Australia Office of the Queensland Ombudsman Full time

    The Office of the Queensland Ombudsman investigates complaints about the actions and decisions of Queensland government departments and agencies, local councils and publicly funded universities; and works with agencies to improve their decision-making.We acknowledge our role in protecting and promoting human rights. Recruitment decisions are made in a way...


  • Brisbane, Queensland, Australia Office of the Health Ombudsman Full time

    This role has oversight, leadership, and management over the following positions: - Complaints Intake & Triage Officers (x7) Prisoner Complaints and Intake Officer (x1) Intake and Resolution Officer (x1) Triage Officer (x1) Senior Complaints Advisor (x1).The role is required to maintain strong relationships with key stakeholder, including health service...


  • Brisbane, Queensland, Australia Public Sector People Full time

    Initial 3-month contract | ASAP start Fancy working with a high profile State Gov Department Multiple roles availablePublic Sector People are currently recruiting for an Complaints Intake and Triage Officer. Our client is seeking an experienced and motivated individual to join this busy department to provide these below skills.Duties will include: Receive...

  • Intake Administrator

    2 weeks ago


    Brisbane, Queensland, Australia Change Futures Ltd Full time

    We are seeking a permanent part-time receptionist/ intake administrator. This is a combined role working across two areas in our organisation. This role will primarily be in Aspley.Job description:The role is responsible for providing clinical intake and reception support to our organisation. You will be the first point of contact for new clients accessing...


  • Brisbane, Queensland, Australia Education Full time

    About the RoleAs the Intake Officer you will have responsibility for the following:Assist in the development, implementation and documentation of the Integrity and Assessment administrative processes and practices. Assist in maintaining information technologies and the incident management database that represent best practice in compliance with relevant Acts...

  • 2025 Graduate Intake

    2 weeks ago


    Brisbane, Queensland, Australia Inhabit Group Full time

    2025 Graduate Intake - Graduate Facade Engineer/Consultant Full-time Office Locations: Brisbane Join us in building joyful connected cities.Inhabit is a leading specialist design & engineering consultancy focused on designing to improve the built environment for the benefit of people and nature.Established in 2010, with offices across the Americas | Europe |...

  • 2025 Graduate Intake

    2 weeks ago


    Brisbane, Queensland, Australia Inhabit Group Full time

    2025 Graduate Intake - Graduate Facade Engineer/ConsultantFull-timeOffice Locations: BrisbaneJoin us in building joyful connected cities.Inhabit is a leading specialist design & engineering consultancy focused on designing to improve the built environment for the benefit of people and nature. Established in 2010, with offices across the Americas | Europe |...

  • Referrals Officer

    2 weeks ago


    Brisbane, Queensland, Australia Office of the Health Ombudsman Full time

    The Referrals Officer is the primary liaison position managing the referrals of complaint matters between the OHO and other State and Commonwealth entities. There are also supportive administrative tasks undertaken in relation to referrals to the Australian Health Practitioner Regulation Agency (Ahpra).Additional tasks also include providing relief to the...

  • 2024 Graduate Intake

    2 weeks ago


    Brisbane, Queensland, Australia Mazars Australia Full time

    CBD Location Learning & Development Vibrant Culture2023/24 Graduate Intake -BrisbaneWhy start at Mazars?You've studied hard, earned great results, and now you're ready to take on the world. And if you're looking for a place where you'll be valued as a team member and given genuine opportunities to succeed, Mazars is the smart choice.A globally integrated...


  • Brisbane, Queensland, Australia BCPSYC Full time

    Admin and Reception OfficerWe are on the lookout for a passionate and dedicated Administration and Reception Officers to join our dynamic team.Multiple roles availableThis would suit someone looking to learn and grow their career in health administration and management.Role - Intakes OfficerDuties and responsibilities include: New Client Triage and Intake...


  • Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time

    About - Ipswich Intake Assessment and Service Connect:Are you an energetic, enthusiastic person who wants to work in a fast-paced and dynamic environment, contributing to positive change for families? Do you have superior communication and problem-solving abilities, along with skills in navigating complex situations? Do you enjoy working in a positive and...

  • Review Officer

    2 weeks ago


    Brisbane, Queensland, Australia Office of the Queensland Ombudsman Full time

    Review Officers are expected to work collaboratively and constructively toward the achievement of individual, team and OQO outcome requirements.As a Review Officer, your work will include managing complaints made to OQO, communicating with complainants and agencies about complaints and investigations and undertaking research, analysis and reporting work that...


  • Brisbane, Queensland, Australia DFP Recruitment Services Full time

    Job description: DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking a Business Support Officer for their Coordinated Client Support team.Responsibilities will include: Assist with workload assessments, allocations, escalations and reporting. Assist in the development of program resources and...


  • Brisbane, Queensland, Australia Education Full time

    About the Opportunity:About the Role:Program Support Officers are also required to be the first point of contact with applicants and the sector, to ensure the efficient intake and progression of regulatory matters, and responses to regulatory enquiries. Duties may include assisting in the preparation of correspondence, reports, briefs and other documentation...

  • Medical Administrator

    2 weeks ago


    Brisbane, Queensland, Australia BCPSYC Full time

    We are looking for a passionate intakes officer to join our team on a Full-Time basis.Current Opportunity:Intake OfficerDuties and responsibilities include: New client triage and intake (phone based) Establishing new client files Reporting Support services to PsychologistsRequirements and attributes: Prior experience in a health administrative position...

  • Claims Officer

    2 weeks ago


    Brisbane, Queensland, Australia Hudson Australia Full time

    Hudson are seeking highly experienced Claims Officers to join a federal government body in an ongoing contract based in the Brisbane CBD. You will have the opportunity to join a collaborative and open forum style team. Training is provided however, a positive and open-minded attitude is essential to success.YOU MUST BE AN AUSTRALIAN CITIZEN TO SECURE A...