Financial Assistance Coordinator

3 months ago

Brisbane, Australia Great Southern Bank Full time

You will be responsible for maintaining customer data and various administrative tasks and identifying and escalating any issues. You will work closely with your teammates, assess our customer requests for assistance and deliver well considered outcomes within regulatory guidelines and timeframes.

Its key that you ensure that regulatory requirements are met in our daily practices. You will bring your passion for Customers to work each day. You are practical and tactical, enjoy working at pace and are self-motivated.

When our customers are experiencing financial difficulty, you will help find solutions or services to best support them through challenges. supporting our purpose of helping every Australian own their own home.

**You’ll make an impact by**:

- Manage inbound and outbound calls including, pre and post Financial Assistance as well as an
element of Collections where appropriate
- Assess and process online and digital requests for assistance
- Ensure customer records are a true reflection of the current situation

**Do things differently with us**

**To succeed in this role, you will have**:

- Minimum 2 years’ experience in the Financial Services industry and experience working within
regulatory standards associated with collections and Hardship practices
- Demonstrated understanding of the NCCP and APP guidelines
- Experience in working in a call centre environment

**Why Great Southern Bank?**

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

- Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
- Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
- Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more

**Imagine working for a bank that truly helps people. You can.**
- At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day._

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