Team Manager, Claims Foundations

3 weeks ago

Sydney, Australia TAL Full time

**Company Description**
Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go?

You will be responsible for recruiting and developing Claims Consultants within our Foundation teams to delivery exceptional claims handling and service experience in line with TALs claims philosophy, claims handling procedures and risk management framework.

You will also be responsible for defining all required learning objectives and building a Foundation program that ensures that these objectives are met and embedded. You will be supported by 2 Technical Specialists as well as our Learning and Development team and our Quality and Assurance team.

You will be required to work with the operational claims teams to triage appropriate claims into the Foundations Team for management in accordance with their requisite service levels and operational processes.

It is expected that these Claims Consultants will achieve their first delegations prior to graduating from this program at the end of the three to six-month program.
**Qualifications**
- At least 2 years’ experience in a similar team manager role within Financial Services/Insurance Industry or 5 years’ experience in a Claims Consultant (or similar) role
- Strong knowledge of Insurance (Preference given to Life Insurance experience)
- Demonstrated experience in operational management
- Excellent communication and presentation skills
- Sound knowledge of claims handling practices
- Sound knowledge of the Life Insurance Code of Practice and associated assessment and operational requirements
- Relevant tertiary qualifications in Business, Commerce, Health or Allied Health (desirable)
- Diploma or Certificate IV in Life Insurance, or equivalent (desirable).

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
**Additional Information**

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

  • Team Manager, Claims Foundations

    2 weeks ago

    Sydney, Australia TAL Full time

    Company Description Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Team Manager, Claims Foundations

    5 days ago

    Sydney, New South Wales, Australia TAL Full time

    Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence,...

  • Expression of Interest

    2 weeks ago

    Sydney, Australia TAL Full time

    Company Description - Join Australia’s No.1 Life Insurer, TAL! - We are investing in the Claims Consultants of the future - Unique opportunity to build your career in Life Insurance The role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry. It requires you to assess and adjudicate on claims made by individuals...

  • Expression of Interest

    5 days ago

    Sydney, Australia TAL Full time

    Company Description - Join Australia’s No.1 Life Insurer, TAL! - We are investing in the Claims Consultants of the future - Unique opportunity to build your career in Life Insurance The role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry. It requires you to assess and adjudicate on claims made by individuals...

  • Expression of Interest-foundation Team Claims

    2 weeks ago

    Sydney, Australia TAL Full time

    Company Description - Join Australia’s No.1 Life Insurer, TAL! - We are investing in the Claims Consultants of the future - Unique opportunity to build your career in Life Insurance The role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry. It requires you to assess and adjudicate on claims made by individuals...

  • Expression of Interest-foundation Team Claims

    5 days ago

    Sydney, New South Wales, Australia TAL Full time

    Company Description Join Australia's No.1 Life Insurer, TAL We are investing in the Claims Consultants of the future Unique opportunity to build your career in Life InsuranceThe role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry. It requires you to assess and adjudicate on claims made by individuals under their...

  • Motor Claims Administration

    5 days ago

    Sydney, New South Wales, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world's leading vehicle fleet organisations and is seeking to employ a professional Claims Administration Specialist to join its team conveniently located in the Sydney CBD.What we offer: Competitive remuneration package; Our commitment to your work life balance; Genuine & friendly...

  • Motor Claims Administration

    4 weeks ago

    Sydney, Australia Advent Claims Australia PL Full time

    Advent Claims Australia operates under Third Party Authority for one of the world’s leading vehicle fleet organisations and is seeking to employ a professional Claims Administration Specialist to join its team conveniently located in the Sydney CBD. What we offer: - Competitive remuneration package; - Our commitment to your work life balance; - Genuine &...

  • Foundation Team

    6 days ago

    Sydney, New South Wales, Australia Tal Services Limited Full time

    Company DescriptionWelcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence...

  • Claims Team Leader

    4 weeks ago

    Sydney, Australia nib health funds Full time

    Let’s talk about who we are The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Claims Team Manager

    4 weeks ago

    Sydney, Australia SMAART Recruitment Full time

    Full time Hybrid Position | Sydney CBD Office | $100,000-$120,000+super+bonus - Fun and collaborative team | Growing company | High level customer experience - A company with a positive and pro-active culture where your input is valued SMAART Recruitment has partnered with one of Australia's leading providers of Travel Insurance. Now that things are getting...

  • Claims Team Manager

    4 weeks ago

    Sydney, Australia ClearView Full time

    At our company, we pride ourselves on having established processes, but we also thrive on fresh ideas and perspectives that challenge the status quo. As a Claims Manager, you will have opportunity to re-engineer the claims process with a paramount focus on improving customer service. With our flat structure, you'll have the freedom to test new ideas and...

  • Foundation Team

    3 weeks ago

    Sydney, Australia Tal Services Limited Full time

    Company DescriptionWelcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Claims Team Manager

    7 days ago

    Sydney, Australia ClearView Full time

    Are you ready to revolutionise the world of claims management and lead a high-performing team to new heights? We pride ourselves on having established processes, but we also thrive on fresh ideas and perspectives that challenge the status quo. As a Claims Manager, you will have opportunity to re-engineer the claims process with a paramount focus on...

  • Team Manager- Claims

    2 weeks ago

    Sydney, Australia TAL Full time

    **Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Claims Team Manager

    2 weeks ago

    Sydney, Australia SMAART Recruitment Full time

    Full time Hybrid Position | Sydney CBD Office | $100,000-$120,000+super+bonus - Fun and collaborative team | Growing company | High level customer experience - A company with a positive and pro-active culture where your input is valued SMAART Recruitment has once again partnered with one of Australia's leading **Travel Insurance** companies. They are in an...

  • Claims Manager

    5 days ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Join Our Team as a Claims Manager - Terri Scheer Division Location: Adelaide, Australia Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition to our...

  • Foundation Team, Technical Specialist

    2 weeks ago

    Sydney, Australia TAL Full time

    **Company Description** Welcome to This Australian Life. From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding...

  • Foundation Team, Technical Specialist

    5 days ago

    Sydney, New South Wales, Australia TAL Full time

    Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence,...

  • Head of Claims

    3 weeks ago

    Sydney, Australia Munich Re Full time

    Head of Claims **Company** Munich Re **Location** Sydney, Australia This is an amazing opportunity to join Munich Re Australasia in Sydney and lead our claims team for Australia and New Zealand, reporting directly to the Head of Non-Life. Together with an experienced team of Claims Managers, you will manage the Non-Life claims portfolio and strengthening...