Ticketing & Premium Experience Coordinator

7 months ago

East Melbourne, Australia Cricket Australia Full time

Working for Cricket Australia means that you become a part of Australia’s proud history and help us look toward the future. We are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, whilst also reimagining the W/BBL, building player connection through storytelling and playing our part in developing the game globally.

Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.

This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.

**ABOUT THE ROLE**

This is an exciting time for us, as we have created a brand-new role, Ticketing and Premium Experience Coordinator within our Events & Operations department. We’re looking for someone to provide support to the Ticketing and Premium Experience team to ensure the effective and efficient delivery of events for our customers. If you consider yourself someone who always delivers exceptional customer service, we want to hear from you. We have big ambitions for this space, so we’re looking for drive, passion, and energy to bring our plans to life.

Reporting to the Ticketing Operations Manager, you’ll be responsible for:

- Assisting with ticket operations including event builds, inventory management, match day preparation and execution
- Liaising with venues and ticket agents as required to deliver the optimum event experience
- Assisting with pre-match and match day preparation and execution, as well as sales and attendance reporting
- Ensuring optimum efficiencies in relation to establishing, maintaining and monitoring appropriate ticketing and premium experience requirements
- Coordinating administration duties as required for Ticketing and Premium Experience team

**WHO WE ARE LOOKING FOR**
- Previous experience within the ticketing industry, and familiarity with ticketing software (Ticketek, Aspect, PCi/TM Host &/or TM Arctics) desired, but not essential
- Enthusiastic about working to achieve win-win attendance and commercial outcomes
- Ability to work autonomously, as well as being a team player who enjoys working collaboratively with internal and external stakeholders
- Excellent attention to detail, highly organised and able to prioritise tasks
- Ability to work under pressure and to meet deadlines
- Skilled administrator, passionate about providing exceptional customer service outcomes

**WHAT’S IN IT FOR YOU?**

Our employees at Cricket are gifted an additional week of leave at the end of the season As a CA employee, you will also have other benefits including:

- Tickets to the Cricket for you to take your friends and family and experience Australia’s favourite game
- A flexible working environment, meaning we strike the balance of what you need and what works for the business (this isn’t limited to working remotely)
- Discounts from our partners such as ASICS and salary packaging options
- A multitude of leave types including paid parental leave and volunteer leave

**OUR CULTURE**

Cricket is a sport for all Australians and our workplace reflects that. We recognise our differences are our strength and a diverse and inclusive workforce is fundamental to our success. We strongly encourage Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people of colour, gender, LGBTIQ+ people, people with diverse religious beliefs and people with a disability to apply. Our culture is founded on our values:

- Aspire
- Respect
- Lead together

Australian Cricket, including Cricket Australia, is committed to being a child safe organisation and requires all team members to hold a valid Working with Children Check.

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